Verifone Android™

User guide

Contents

This guide is suitable for the T650p and Carbon Mobile 5 with printer devices.

Looking for the user guide for the Carbon Mobile 5? Click here.

Getting started

Let’s get your new terminal up and running! A Quick Start Guide is included with your terminal to help you get set up and ready to take payment. You can also read our Getting Started guide below.

Get started with the T650p

Everything you need to know to get started with your new T650p EFTPOS terminal.

Get started with the Carbon Mobile 5

Everything you need to know to get started with your new Carbon Mobile 5 EFTPOS terminal.

Internet & network connection

Learn more about connecting your terminal to the internet via your internet router, Wi-Fi, a SIM card or a mobile hotspot.

Charge your terminal

See how to charge your terminal and learn about power management.

Change your paper roll

See how to change the paper roll on your Android EFTPOS terminal.

Lock and unlock your terminal

Find out how to wake the terminal, unlock it and adjust the delay before your terminal goes into sleep mode.

Navigation

Learn about the icons on your terminal, how to navigate your terminal and how to use the Quick Settings panel to quickly toggle settings on your terminal on and off.

Enter text

Learn more about using the virtual keyboard on your terminal.

Logon

Learn how to perform a manual logon

Change your passcodes

Learn how to change your manager and cashier passcodes.

Taking payment

Once your terminal is powered on and connected to the Internet, you can start taking payments right away! Learn more about the payment functions on your new terminal.

Purchase

Learn how to process a purchase transaction.

Purchase + cash out

Learn how to process a purchase with cash-out.

Cash out only

Learn how to process a cash-out transaction.

MOTO

Your customers don’t need to be in-store to make a purchase. Learn how to process a card-not-present ‘MOTO’ (mail-order, phone-order) transaction.

Add a reference to your transactions

You can add a customisable reference to your transactions to make it easier to find them on your terminal later.

Tipping

Tipping is a value-added payment solution that allows your customers to add a tip to their purchase.

Credit card surcharging

Credit card surcharging is a value-added payment solution that allows you to recoup the cost of accepting scheme debit and credit cards by adding a surcharge to your normal prices.

Signature capture

Signatures are captured on-screen on your Android terminal.

e-receipts

Your terminal offers your customers different options for receiving their EFTPOS receipt, including by email.

Refunds

Your terminal gives you more options for processing and managing refunds. To process refunds, you will need to set up a refund facility with your merchant bank and you will also need a cashier or manager passcode. To set up your passcodes call our Technical Helpdesk on 0800 338 767 (option 2).

Process a quick refund

You can either match a refund to the original transaction or process a quick refund.

Match a refund to a transaction

Need to process a refund without a receipt? No problem! Find and refund a particular transaction from the last 6 months in your Order History.

Process a MOTO refund

Your customers don’t need to come back to your store to get a refund. You can process a card-not-present ‘MOTO’ (mail-order, phone-order) refund.

Manager and cashier refund limits

You can cap the amount your employees can refund in a single transaction using manager and cashier refund limits. Set different refund limits for managers and cashiers so higher value refunds are approved by a manager.

Settlement and reporting

You can search for transactions and access transaction lists directly from your terminal.

Settlement

Your terminal will automatically settle at your selected settlement cutover time each day unless you perform a manual cutover prior.

Transaction lists 

You can see transaction lists of approved transactions from the last 6 months directly from your terminal.

Merchant reference

You can add a customisable reference to your transactions that is searchable on your terminal for reporting and transaction lists. The reference will also show on the Merchant Portal.

Merchant Portal

For more detailed reporting, you can access our free online Merchant Portal.

Settlement enquiry

See how your current settlement is tracking using the Settlement Enquiry report. Here you can see a total transaction count and dollar amount of transactions completed during your current settlement period by card type.

Settlement history 

Check in on how much was settled into your merchant bank account on any of the past 14 days using your detailed daily settlement report in Settlement History.

Passcode access

Limit access to settings and settlement functions on your terminal with passcodes. This is also where you can change your passcodes.

Offline mode (EOV mode)

Offline Mode allows you to process transactions when your terminal can’t connect to the internet.

Offline Mode

Find out what Offline Mode is, how it works and learn more about transacting in Offline mode.

Limits and restrictions in Offline Mode

Limits do apply to the number and value of offline mode transactions you can process in a single Offline Mode session.

FAQS

The answers to frequently asked questions about Offline Mode.

Accessibility

Verifone Navigator is a PIN entry solution for touch screen terminals that enables low-vision or blind cardholders to enter their PIN independently and securely.

Navigator: Accessibility for Blind and Low Vision Customers

Learn the difference between Accessibility mode and Assistance mode, how to activate Navigator during a transaction and how to process a transaction while Navigator is activated.

Other accessibility settings

Apply accessibility settings including font magnification.

Settings

Find out how to change sound and display settings on your terminal.

Change settings

Learn how to turn auto-rotate mode on and off, makes changes to screen brightness and font and display size, the volume of some sounds and the time format.

Apps

Your terminal comes pre-loaded with a range of Android apps, including the Verifone payment app Connect Express.

NOTE: Additional Android apps are not currently available.

Android Apps

Learn more about apps on your terminal including the payment app and Verifone Navigator, plus your terminal’s calculator, clock, camera and gallery apps.

Troubleshooting

Our Technical Helpdesk has prepared some tips to help you troubleshoot some of the minor technical issues we see from time to time.

Troubleshooting

Grab tips for troubleshooting connectivity or communications errors and more.

Safety and handling

Grab our tips for setting up, cleaning and securing your terminal.

Safety and handling guide

Learn how to safety set up and clean your terminal, plus how to keep your terminal secure and avoid tamper errors.

Help and support

If you need further help setting up or using your device get in touch with our 24/7 Technical Helpdesk

Get support

Contact our local, 24/7 Technical Helpdesk

Android is a trademark of Google LLC.