Let’s get your new terminal up and running! A Quick Start Guide is included with your terminal to help you get set up and ready to take payment. You can also read our Getting Started guide below.
Everything you need to know to get started with your new T650p EFTPOS terminal.
Everything you need to know to get started with your new Carbon Mobile 5 EFTPOS terminal.
Learn more about connecting your terminal to the internet via your internet router, Wi-Fi, a SIM card or a mobile hotspot.
See how to charge your terminal and learn about power management.
See how to change the paper roll on your Android EFTPOS terminal.
Find out how to wake the terminal, unlock it and adjust the delay before your terminal goes into sleep mode.
Learn about the icons on your terminal, how to navigate your terminal and how to use the Quick Settings panel to quickly toggle settings on your terminal on and off.
Learn more about using the virtual keyboard on your terminal.
Learn how to perform a manual logon
Learn how to change your manager and cashier passcodes.
Once your terminal is powered on and connected to the Internet, you can start taking payments right away! Learn more about the payment functions on your new terminal.
Learn how to process a purchase transaction.
Learn how to process a purchase with cash-out.
Learn how to process a cash-out transaction.
Your customers don’t need to be in-store to make a purchase. Learn how to process a card-not-present ‘MOTO’ (mail-order, phone-order) transaction.
You can add a customisable reference to your transactions to make it easier to find them on your terminal later.
Tipping is a value-added payment solution that allows your customers to add a tip to their purchase.
Credit card surcharging is a value-added payment solution that allows you to recoup the cost of accepting scheme debit and credit cards by adding a surcharge to your normal prices.
Signatures are captured on-screen on your Android terminal.
Your terminal offers your customers different options for receiving their EFTPOS receipt, including by email.
Your terminal gives you more options for processing and managing refunds. To process refunds, you will need to set up a refund facility with your merchant bank and you will also need a cashier or manager passcode. To set up your passcodes call our Technical Helpdesk on 0800 338 767 (option 2).
You can either match a refund to the original transaction or process a quick refund.
Need to process a refund without a receipt? No problem! Find and refund a particular transaction from the last 6 months in your Order History.
Your customers don’t need to come back to your store to get a refund. You can process a card-not-present ‘MOTO’ (mail-order, phone-order) refund.
You can cap the amount your employees can refund in a single transaction using manager and cashier refund limits. Set different refund limits for managers and cashiers so higher value refunds are approved by a manager.
Settlement and reporting
You can search for transactions and access transaction lists directly from your terminal.
Your terminal will automatically settle at your selected settlement cutover time each day unless you perform a manual cutover prior.
You can see transaction lists of approved transactions from the last 6 months directly from your terminal.
You can add a customisable reference to your transactions that is searchable on your terminal for reporting and transaction lists. The reference will also show on the Merchant Portal.
For more detailed reporting, you can access our free online Merchant Portal.
See how your current settlement is tracking using the Settlement Enquiry report. Here you can see a total transaction count and dollar amount of transactions completed during your current settlement period by card type.
Check in on how much was settled into your merchant bank account on any of the past 14 days using your detailed daily settlement report in Settlement History.
Limit access to settings and settlement functions on your terminal with passcodes. This is also where you can change your passcodes.
Offline mode (EOV mode)
Offline Mode allows you to process transactions when your terminal can’t connect to the internet.
Find out what Offline Mode is, how it works and learn more about transacting in Offline mode.
Limits do apply to the number and value of offline mode transactions you can process in a single Offline Mode session.
The answers to frequently asked questions about Offline Mode.
Verifone Navigator is a PIN entry solution for touch screen terminals that enables low-vision or blind cardholders to enter their PIN independently and securely.
Learn the difference between Accessibility mode and Assistance mode, how to activate Navigator during a transaction and how to process a transaction while Navigator is activated.
Apply accessibility settings including font magnification.