Help Centre

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Help Centre

Your Account

Your Account

Get help with managing your Eftpos NZ account, including FAQs about billing & fees and our terms

Managing your account

How to return a terminal to us

Switching to us from another provider

My contact details have changed. How can I notify EFTPOS New Zealand?

I'm moving to another premises. Will my terminal work?

What are the time-frames for setting up a new or additional terminal?

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Billing & Fees

Direct Debit Authority Form - Set up a Direct Debit with Eftpos New Zealand online

How to pay your Eftpos NZ bill

Direct Debit Terms and Conditions

Buy paper rolls online

How to request an invoice for your subscription fees

How to change the bank account your monthly fees are direct debited from

How to cancel your direct debit

What is Eftpos New Zealand’s bank account number?

Your monthly services charges

Billing FAQs

Pay your monthly fees with a recurring credit card payment

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Your contract

Cancelling your contract with us

How do I get a copy of my contract?

Our terms and conditions

How to Transfer Your EFTPOS Contract

Can I get a copy of the Eftpos Services Agreement (Terms and Conditions) online?

What is a Letter of Offer and Acceptance?

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FAQs

What to do if you don't receive our emails

How to get an EFTPOS available here sticker sheet

How to contact Eftpos New Zealand