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Some customers are experiencing delays getting through to our helpdesk. The team is available and taking calls, but working remotely due to the COVID-19 Alert Level 4 lockdown. If you are having trouble getting through to us, we recommend filling in a support form. Thank you for your patience.

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Welcome to the Eftpos NZ Support Centre

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COVID-19 Advice

Learn how to properly clean and disinfect your EFTPOS terminal to help reduce transmission of COVID-19 (coronavirus)

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Browse our Help Centre

Getting Started

User Guides

Troubleshooting

Billing & Accounts

Your EFTPOS Facility

Paymark Upgrades

Popular Help Articles

How billing works at Eftpos New Zealand

How do I get a copy of my contract?

What are the time-frames for setting up a new or additional terminal?

When are the balance of my eftpos transactions paid into my bank account?

FAQs

How do I fix my touchscreen when it isn’t responding?

How do I fix a comms error?

What is Offline Mode?

How can I tell which payment network I’m on?

Video Tutorials

How to do a purchase

See how to do an EFTPOS transaction on your terminal

How to do a refund

See how to process an EFTPOS refund on your terminal

How to do a settlement inquiry

See how to check how much money will be deposited in your next settlement

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