Trying to get through?

Our customer services and technical support teams are working remotely, so we can continue to support your business. However, due to high call volumes, some customers are experiencing delays getting through to our helpdesk at this time.  If you are having trouble getting through to us, we recommend filling in a support form. Thank you for your patience.

SUBMIT A SUPPORT FORM

Welcome to the Eftpos NZ Support Centre

Search our knowledge base...

Generic selectors
Exact matches only
Search in title
Search in content
Search in posts
Search in pages

Coronavirus EFTPOS FAQS

To help you avoid a call into our helpdesk, we’ve put together some of the FAQs our teams have been answering throughout the lockdown.

READ ON

Browse our Help Centre

Getting Started

User Guides

Troubleshooting

Billing & Accounts

Your EFTPOS Facility

Paymark Upgrades

Popular Help Articles

How billing works at Eftpos New Zealand

How do I get a copy of my contract?

What are the time-frames for setting up a new or additional terminal?

When are the balance of my eftpos transactions paid into my bank account?

FAQs

How do I fix my touchscreen when it isn’t responding?

How do I fix a comms error?

What is Offline Mode?

How can I tell which payment network I’m on?

Video Tutorials

How to do a purchase

See how to do an EFTPOS transaction on your terminal

How to do a refund

See how to process an EFTPOS refund on your terminal

How to do a settlement inquiry

See how to check how much money will be deposited in your next settlement

SEE MORE

Need Further Help?

View our full range of support services and submit a request here.

GET SUPPORT