COVID-19

Our 24/7 Technical Helpdesk is available at all COVID-19 Alert Levels
You can reach them on 0800 EFTPOS (0800 338 767, option 2) or submit a support form for non-urgent support queries.
Our Customer Services team is available 8 am – 5pm, weekdays. You can reach them on 0800 EFTPOS (0800 338 767, option 4).

Want contactless ‘PayWave’ payments enabled on your terminal?
All of our devices are compatible with this functionality. To get it enabled on your terminal contact your bank.

SERVICE & SUPPORT IN LOCKDOWN

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Popular Help Articles

How billing works at Eftpos New Zealand

How do I get a copy of my contract?

What are the time-frames for setting up a new or additional terminal?

When are the balance of my eftpos transactions paid into my bank account?

FAQs

How do I fix my touchscreen when it isn’t responding?

How do I fix a comms error?

What is Offline Mode?

How can I tell which payment network I’m on?

Video Tutorials

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How to do a purchase

See how to do an EFTPOS transaction on your terminal

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How to do a refund

See how to process an EFTPOS refund on your terminal

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How to do a settlement inquiry

See how to check how much money will be deposited in your next settlement

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