Trying to get through?

Some customers are experiencing delays getting through to our helpdesk. The team is available and taking calls, but working remotely due to the COVID-19 Alert Level 4 lockdown. If you are having trouble getting through to us, we recommend filling in a support form. Thank you for your patience.

Welcome to the Eftpos NZ Support Centre

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COVID-19 Advice

Learn how to properly clean and disinfect your EFTPOS terminal to help reduce transmission of COVID-19 (coronavirus)

Browse our Help Centre

Getting Started

User Guides

Troubleshooting

Billing & Accounts

Your EFTPOS Facility

Paymark Upgrades

Video Tutorials

How to do a purchase

See how to do an EFTPOS transaction on your terminal

How to do a refund

See how to process an EFTPOS refund on your terminal

How to do a settlement inquiry

See how to check how much money will be deposited in your next settlement

Need Further Help?

View our full range of support services and submit a request here.