Trying to get through?

Some customers are experiencing delays getting through to our helpdesk. The team is available and taking calls, but working remotely due to the COVID-19 Alert Level 4 lockdown. If you are having trouble getting through to us, we recommend filling in a support form. Thank you for your patience.

Welcome to the Eftpos NZ Support Centre

Search our knowledge base...

Generic selectors
Exact matches only
Search in title
Search in content
Search in posts
Search in pages

COVID-19 Advice

Learn how to properly clean and disinfect your EFTPOS terminal to help reduce transmission of COVID-19 (coronavirus)

Browse our Help Centre

Getting Started

User Guides


Billing & Accounts

Your EFTPOS Facility

Paymark Upgrades

Video Tutorials

How to do a purchase

See how to do an EFTPOS transaction on your terminal

How to do a refund

See how to process an EFTPOS refund on your terminal

How to do a settlement inquiry

See how to check how much money will be deposited in your next settlement

Need Further Help?

View our full range of support services and submit a request here.