Welcome to the Eftpos NZ Support Centre

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Getting Started

User Guides

Troubleshooting

Billing & Accounts

Your EFTPOS Facility

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Popular Help Articles

How billing works at Eftpos New Zealand

How do I get a copy of my contract?

What are the time-frames for setting up a new or additional terminal?

When are the balance of my eftpos transactions paid into my bank account?

FAQs

How do I fix my touchscreen when it isn’t responding?

How do I fix a comms error?

What is Offline Mode?

How can I tell which payment network I’m on?

Video Tutorials

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How to do a purchase

See how to do an EFTPOS transaction on your terminal

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How to do a refund

See how to process an EFTPOS refund on your terminal

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How to do a settlement inquiry

See how to check how much money will be deposited in your next settlement

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