How to return a terminal to us

We offer free delivery and return of EFTPOS terminals for your convenience. We provide a free return courier ticket inside the shipping pouch attached to the outside of the box your terminal arrived in.

If you need to return some equipment to us, carefully wrap the equipment being returned and place it in a suitable box to avoid the equipment being damaged in transit. If you’re sending equipment back to us due to a swap-out, use the box your replacement device came in.

  1. Place terminal, base (if applicable), power cord, and cables in provided box or courier bag
  2. Wrap equipment with bubble wrap or paper
  3. Attach provided return courier label over existing label on the box
  4. Courier the equipment back to us. You can:
If you have any questions, you can call us on 0800 338 767 or email us at