Managing Your Contract: Changes and Cancellations
We understand that circumstances may change and you may need to end your services with us.
Where is my contract?
Upon signing up with us, you receive a Letter of Offer and Acceptance outlining your services, commencement date, and fees. This, along with the Eftpos Services Agreement, forms the legally binding terms. It's important to note that these documents do not require a signature to become legally binding.
How can I cancel my contract?
You can cancel before your first use of the service, or within 10 business days of your commencement date, whichever comes first. Following that you can end your contract at each term's end by providing at least 30 days' written notice before the end of the applicable term.
Is there a cancellation fee?
There are no cancellation fees if you terminate within the term. However, if you choose to cancel your contract before the term's end, you will be responsible for the lesser of the fees remaining on your term, or 12 months' charges.
If you are selling your business you can transfer your Eftpos NZ contract to the new owner and avoid balance charges.
Why am I still being charged?
After termination, it is important to cancel any automatic payments associated with your contract and promptly return any equipment that was provided to you. Failure to do so may result in continued charges being applied to your account.