How to process a transaction with a surcharge added on your Android EFTPOS terminal
IMPORTANT: If you have surcharging enabled on your terminal the present card screen will display a note that says ‘Surcharge may apply’ for all of your Purchase transactions. Learn about your merchant obligations here for surcharging here.
- Enter the transaction amount
- Tap the "Purchase" button
- The purchase amount will be shown on the screen
- Customer presents their card or device
- Customer is prompted to confirm the surcharge amount
- Customer enters their PIN (if required)
- Your terminal will process the transaction and show either "Approved" or "Declined"
- A merchant receipt prints
- Customer can choose their preferred receipt option
Customisation options
- Differential Surcharging adjusts the surcharge rate applied to a Purchase transaction based on the type of card and payment method
- Surcharge different credit cards at different rates to reflect different costs of acceptance
- Apply the surcharge to transactions over or under a particular value.
- Set a maximum and/or a minimum surcharge amount
- The prompt for the customer to accept the surcharge can be disabled for contactless surcharging
- If you have surcharging & MOTO enabled you can choose whether to apply a surcharge to your Manual/MOTO transactions or not using Surcharge Override.
Sign up here, or talk to our Customer Services team on 0800 338 767, option 3 for more information, including customising your surcharge solution.