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Virtual Terminal User Guide

This article explains how to set up the Verifone Virtual Terminal to process card-not-present transactions.

What is Virtual Terminal?

Verifone Virtual Terminal allows you to take card-not-present transactions online, making it perfect for orders taken over the phone or via mail-order. Simply enter customer card details into the secure online payment form to process payments.

NOTE: To use Virtual Terminal, you will need a Verifone Central account with a Virtual Terminal facility.

Get Started

Set up your secure card capture key

Before you can process payments, you need to create a secure card capture key.

  1. Log in to Verifone Central Offsite Link

  2. Go to Administration >Account Set up > Organisation Company and Sites

  3. Select your Parent Organisation (starts with 'Account')

  4. Scroll to Secure Card Capture and click Create new public key

NOTE: You must be a merchant admin to generate public keys.

Use the Virtual Terminal

See the Virtual Terminal guide on Verifone CloudOffsite Link

IMPORTANT Some features shown on Verifone Cloud may not be available in New Zealand

To process AMEX cards

Ask the customer if they’re paying with an American Express card before you start the transaction. If they are, select the AMEX option from the Payment Provider Contract dropdown on the Payment Settings form.

View or refund a past transaction

  1. In Verifone Central go to Commerce > Reporting > Transactions.

  2. Use the Channel filters (Mail or Phone) to show just your Virtual Terminal transactions

  3. Use additional filters (e.g. date, card number, reference) to locate the transaction

  4. Click a transaction to view details
  5. Process a refund via the Actions tab

NOTE: Refunds are only available for settled transactions. You can issue full or partial refunds.