Commonly asked questions about Android Terminals
How do I connect my terminal to Wi-Fi?
- Swipe down from the Notification bar at the top of the screen and tap and hold the Wi-Fi icon
? - Select your network from the available networks list
- Enter your Wi-Fi password and tap CONNECT
How do I do a settlement enquiry?
To access your Settlement Enquiry report:
- From the Payment screen, tap the hamburger menu
- Tap Reports
- Tap Settlement Enquiry
- Swipe up to scroll through the report
Learn more about Settlement and Reporting
How do I process a refund on my Android terminal?
NOTE: For your security, the refund functionality on your Android terminal is protected by passcodes. To set up your passcodes, call our Technical Helpdesk on 0800 EFTPOS (0800 338 767, option 2). You must be the listed authority on your Eftpos NZ account to set up passcodes.
1. Enter the refund amount into the keypad on the Payment screen and tap Other
2. Tap Refund
3. Enter a passcode
4. Refund amount is displayed on the screen. If you have MOTO refunds enabled you will need to tap ‘Card or Mobile’
5. Customer presents card or device and enters their PIN (if required)
6. Your terminal processes the refund and then displays Approved or Declined. The terminal may prompt for signature.
8. Merchant receipt prints
9. Customer selects preferred receipt option
How do I find my Pre-Auths on my new Android terminal?
If you've just been upgraded to a new Android terminal we've downloaded all of your open Pre-Auths from your old terminal to your new one. We've included a user guide with your new terminal so you can get familiar with your new Pre-Authorisation solution. You can also learn more about Pre-Authorisation transactions here.
Does my new Android terminal have all the same features as my current terminal?
Your new Android EFTPOS terminal is loaded with the same payment methods and additional functionality as your current terminal. For example, MOTO, Surcharging, and Contactless (Paywave). Some of these features work differently on Android EFTPOS however.
Can I use my leftover paper rolls in the new Android EFTPOS terminal?
You can use your leftover paper rolls in your new Android terminal. You can purchase new paper rolls online at shop.eftpos.co.nz
How do I change the paper roll?
You can read instructions for changing your paper roll here and watch a video here.
My terminal is not charging. What do I do?
Make sure your terminal is sitting correctly on the base and that the charging pins on your terminal are lined up with the charging pins on the base.
Your terminal is charging if the 
icon is visible on-screen. See how to set up your charging base here.