Tipping

Offer your customers the choice to add a tip to their purchase. Use the Shift Totals app on Android to track earned tips.

How to enable tipping on your Android terminal:

1. Swipe down from the top of the screen
2. Press the App Launcher button
3. Tap 'Device Manager' app, then 'Configuration Options', then 'Merchant'
4. Here you can toggle tipping on and off and you can customise the predefined tip percentages displayed to customers

To process a transaction with a tip on an Android terminal:

1. Enter transaction amount and tap Purchase
2. If you have set up Operators in the Shift Totals app, the terminal will prompt you to select an Operator
3. Terminal will prompt customer to choose a predefined amount, enter a custom tip, or opt not to add a tip
4. Customer presents their card, enters PIN, and transaction is processed

To process a transaction with a tip on a VX 690:

1. Select Menu on the terminal and then Purchase
2. Enter the purchase amount and press Enter
3. You can select Yes to offer a tipping prompt to the customer or No to proceed directly to the card present screen
4. If the Server ID feature is enabled, enter the ID of the server taking the transaction
5. The cardholder can select Yes to add a tip to the total transaction or No to proceed to the card present screen
6. The customer presents their card, selects the account, and enters their PIN