Tipping

Offer your customers the option to leave a tip, and track staff tips using the Shift Totals app

Set up tipping

1. Swipe down from the top of the screen
2. Tap the App Launcher button
3. Tap 'Device Manager' app
4. Select Configuration Options, then Merchant

5. Toggle tipping on or off, and customise the predefined tip percentages shown to customers

Processing a tip

1. Enter the transaction amount and tap Purchase

2. If operators are set up in the Shift Totals app, the terminal will prompt you to select an operator

3. The customer will be prompted to:

   • Select a predefined tip amount

   • Enter a custom tip

   • Or skip tipping

4. Customer presents their card, enters their PIN (if required), and the transaction is processed

Processing a tip on a VX 690

1. Tap Menu, then Purchase

2. Enter the purchase amount and press Enter

3. Select Yes to offer a tip prompt or No to skip it

4. If the Server ID feature is enabled, enter the operator ID

5. The customer chooses whether to add a tip, then presents their card, selects the account, and enters their PIN