How to perform a refund

You can refund an EFTPOS transaction back to a debit or credit card if you have the refund facility set-up on your EFTPOS terminal. To set this up, you will need to contact your merchant acquiring bank (the bank you have your merchant account with).

Once the facility is set-up, simply follow the instructions below to process a refund. You will need to know your terminal’s merchant password. If you don’t know your password, you can call our technical helpdesk on 0800 338 767. You will need to be a listed director or owner to set-up or make changes to your merchant password.

Verifone network

1. Select Menu
2. Select Refund
3. Type in the refund amount and press the green Enter key
4. Type in your Merchant Password and press Enter
5. Customer presents card, selects account, and enters their PIN
6. The customer signs the receipt if prompted
7. Check customer’s signature
8. Select Yes to approve the signature or No to decline it
9. A merchant receipt will print after the transaction is processed
10. Terminal will offer option of also printing a customer receipt

Paymark network

1. Select Refund
2. Type in the refund amount and press the green Enter key
3. Swipe your merchant card and type in your Merchant Password and press Enter
4. Customer presents card, selects account, and enters their PIN
5. The customer signs the receipt if prompted
6. Check customer’s signature
7. Select Yes to approve the signature or No to decline it
8. A merchant receipt will print after the transaction is processed
9. Terminal will offer option of also printing a customer receipt

More articles

• How to tell which network you’re on
• Watch our how-to video for doing a refund on the Verifone network