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How To Find And Report On Your Transactions

Find out how to access and manage your transaction history on your EFTPOS terminal or through Verifone Central

You can view and report on transactions in two places: on the terminal itself, or in Verifone Central. Verifone Central holds the fuller record across all your terminals.

Verifone Central

Verifone Central is your free online reporting portal. It gives you a complete view of your transactions across all your terminals, and includes:

  • Custom transaction reports
  • Email and export tools
  • Filters by terminal, card type, transaction type, and more
  • Payment tools including Virtual Terminal and Pay By Link

For a full walkthrough of the reporting tools, read the guide to reporting on Verifone Central.

Transaction reporting on your Android EFTPOS terminal

Download your transaction list

You can download up to 90 days of transactions (up to 1,000 records), including transactions processed on other terminals under your merchant number. Receipts are not retrieved when you download past transactions.

  1. From the Payment screen, tap the menu icon.
  2. Tap Settings.
  3. Tap Account, then Download Transactions.

Downloaded transactions appear in Transaction History.

View your transaction history

  1. From the Payment screen, tap the menu icon.
  2. Tap Transaction History.
  3. Tap a transaction to view full details. You can also tap Receipt to resend the receipt, or Refund to start a refund.
  4. Tap the printer icon next to the date to view a full transaction list for that day.
  5. Email the list directly from the terminal.

Transaction details include:

  • Time and amount
  • Card type and the last 4 digits of the card
  • Card entry method, for example contactless, chip, or manual
  • TRAN number
  • Transaction type, for example Purchase, Refund, or Declined
  • Transaction outcome

Note: If your terminal is swapped out, Transaction History is not transferred to the new terminal.

Search transactions

Search by card

If the customer has their card with them:

  1. Tap the menu icon, then Search Transactions.
  2. Tap the card icon.
  3. Ask the customer to swipe, insert, or tap their card.

You can also enter the last 4 digits of the card manually.

Search by TRAN or invoice number

  1. Tap the menu icon, then Search Transactions.
  2. Tap Advanced Search.
  3. Enter 4 or more digits from the TRAN or invoice number.
  4. Tap Search.

Tip: Use the green enter button on the virtual keyboard to move between fields. Tap the down arrow to close the keyboard.

Search by other details

Use Advanced Search if you do not have a receipt or the card. You can search by:

  • Merchant reference
  • Exact or approximate amount
  • Date range
  • Card type or entry method
  • Declined or pending offline status

To open Advanced Search:

  1. Tap the menu icon, then Search Transactions.
  2. Tap Advanced Search.
  3. Enter your criteria and tap Search.

View pending offline transactions

  1. Tap the menu icon, then Search Transactions.
  2. Tap Advanced Search.
  3. Select Only Pending Offline.
  4. Tap Search.

View declined transactions

  1. Tap the menu icon, then Search Transactions.
  2. Tap Advanced Search.
  3. Select Declined Transactions.
  4. Tap Search.

Reporting on other terminals

Verifone non-Android terminals

You can print a transaction list for any of the past 14 days. This is not available on two-piece terminals or terminals connected by phone line.

  1. Tap Menu.
  2. Scroll down and select Transaction List.
  3. Select Current Date, or select Other and enter the date in DDMM format.
  4. Confirm Print Yes/No.

Paymark terminals

If you are using a Paymark terminal, contact your merchant bank or Paymark support to request a transaction list.

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