Help & Support
Terminal printer troubleshooting
Having trouble with your terminal's receipt printing? Check these five tips to troubleshoot the issue before contacting our support.
Is your terminal not printing receipts correctly or showing vertical black lines? Try these five tips:
- Change your paper roll
- Check that the paper roll has not become loose on the roll. If it has, tighten the paper back up on the roll.
- Restart your terminal
- Open the printer cover, remove the paper roll, and wipe the printer head with a clean, dry cloth
- For battery-powered terminals, ensure your terminal has sufficient charge. Low power may halt printing to save energy
If you're still having issues with your printer, contact Technical Support for assistance.