Help & Support
Troubleshooting Unresponsive Touch Screen
If the touch screen on your EFTPOS terminal isn't responding, try rebooting, cleaning, and recalibrating it. Contact Tech Support if the issue persists.
Reboot the Terminal:
- Android: Hold down the Power button for at least 20-30 seconds
- VX 690/VX 680: Hold red X key to shut down, then green Enter key to turn on.
- VX 820 DUET: Unplug and replug power cord after waiting five seconds.
- VX 520 with Swivel Base: Unlock and lift terminal, unplug power cord for five seconds, and plug it back.
Clean the Screen:
- Wipe with a clean, dry cloth.
Recalibrate the Screen:
- Press Enter key and 7 simultaneously
- Enter password 869779, select option 7 - Calibrate Screen
- Touch cross-hair points, and choose option 1 - Restart
- Your terminal will reboot
If the issue persists, contact our 24/7 Technical Support team.