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Terminal printer troubleshooting

Having trouble with your terminal's receipt printing? Check these five tips to troubleshoot the issue before contacting our support.

  1. Change your paper roll and restart your terminal
  2. Check that the paper roll has not become loose on the roll. If it has, tighten the paper back up on the roll.
  3. Open the printer cover, remove the paper roll, and wipe the printer head with a clean, dry cloth
  4. For battery-powered terminals, make sure your terminal is sufficiently charged. Low battery levels can cause printing to stop or result in lighter printing on receipts.
  5. Use high-quality thermal EFTPOS paper. Low-quality paper can cause faint or uneven printing. You can purchase EFTPOS rolls online here.

If your receipts continues to consistently print lightly even when the terminal is fully charged, please contact our technical helpdesk at 0800 338 767 (option 2) for assistance.