Surcharge Signage And Display Requirements

What are my signage obligations?

Under the Retail Payment System Act 2022, you must:

• Display signage near your EFTPOS terminal and point of sale

• Use a font size of at least 10pt Arial

• Clearly state the surcharge amount, rate, or how it is calculated

• Avoid attributing the surcharge to Eftpos NZ, a card scheme, or any third party

• Offer at least one surcharge-free payment option

For online and phone orders, the surcharge must also be disclosed before the transaction is completed.

Where should I place the sign?

Place the sign where the customer can easily see it before presenting their card — for example:

• Next to your EFTPOS terminal

• On or near the till or counter

What signage resources does Eftpos NZ provide?

We offer free signage options to help you stay compliant:

• POS surcharge sign template
  Download and customise a printable sign using PowerPoint or Google Slides.

• Writable POS stickers
  Pre-designed stickers you can write your surcharge rate on. Place near your till. Order yours here, just pay shipping.

• Terminal stickers
  Sized to fit your Verifone T650p terminal, with a writable surcharge field. Order yours here, just pay shipping.

Download a POS Surcharge Sign template

Download our easy-to-use Surcharge Sign Template here and follow these instructions to create your own sign: 

1. Download the template and open it with PowerPoint or Google Slides
2. Type your surcharge rate into the writable area
3. Print the sign and cut along the dotted lines