If you forget or need to set up your manager's passcode call 0800 EFTPOS (0800 338 767, option 2) for assistance. You can only set up or change a merchant password if you are the listed owner, director, or authority on your Eftpos New Zealand account. To enable refunds on your terminal, contact the bank that provides your merchant facility. For all enquiries regarding Paymark refund PINs and cards, contact Paymark.
How to change your passcode on a Verifone Android terminal
1. From the Payment Screen, tap the hamburger menu 
2. Tap Settings
3. Tap Security and then enter the current manager passcode
4. Tap Change/Reset Passcode
5. Select which passcode you would like to change
6. Enter the current manager passcode to continue
7. Key in the new passcode and then re-enter the new passcode to confirm