Specific conditions relating to notices and disputes
I may ask my bank to reverse a direct debit up to 120 calendar days after the debit if:
- I don’t receive a written notice of the amount and date of each direct debit from the initiator, or
- I receive a written notice but the amount or the date of debiting is different from the amount or the date specified on the notice.
The initiator is required to give a written notice of the amount and date of each direct debit in a series of direct debits no less than 10 calendar days before the date of the first direct debit in the series. The notice is to include:
- the dates of the debits, and
- the amount of each direct debit.
If the bank dishonours a direct debit but the initiator sends the direct debit again within 5 business days of the dishonour, the initiator is not required to give you a second notice of the amount and date of the direct debit.
If the initiator proposes to change an amount or date of a direct debit specified in the notice, the initiator is required to give you notice:
- no less than 30 calendar days before the change, or
- if the initiator’s bank agrees, no less than 10 calendar days before the change.
