Troubleshooting
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      3. Troubleshooting

      Troubleshooting Unresponsive Touch Screen

      If the touch screen on your EFTPOS terminal isn't responding, try rebooting, cleaning, and recalibrating it. Contact Tech Support if the issue persists.

      Reboot the Terminal

        • Android: Hold down the Power button for at least 20-30 seconds
        • VX 690: Hold red X key to shut down, then green Enter key to turn on.

        Clean the Screen

        • Wipe with a clean, dry cloth.

        Recalibrate the Screen (VX 690s only)

        • Press Enter key and 7 simultaneously
        • Enter password 869779, select option 7 - Calibrate Screen
        • Touch cross-hair points, and choose option 1 - Restart
        • Your terminal will reboot

        If the issue persists, contact our 24/7 Technical Support team.