Troubleshooting
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      Troubleshooting Unresponsive Touch Screen

      If the touch screen on your EFTPOS terminal isn't responding, try rebooting, cleaning, and recalibrating it. Contact Tech Support if the issue persists.

      Reboot the Terminal:

        • Android: Hold down the Power button for at least 20-30 seconds
        • VX 690/VX 680: Hold red X key to shut down, then green Enter key to turn on.
        • VX 820 DUET: Unplug and replug power cord after waiting five seconds.
        • VX 520 with Swivel Base: Unlock and lift terminal, unplug power cord for five seconds, and plug it back.

        Clean the Screen:

        • Wipe with a clean, dry cloth.

        Recalibrate the Screen:

        • Press Enter key and 7 simultaneously
        • Enter password 869779, select option 7 - Calibrate Screen
        • Touch cross-hair points, and choose option 1 - Restart
        • Your terminal will reboot

        If the issue persists, contact our 24/7 Technical Support team.