If the touch screen on your EFTPOS terminal isn't responding, try rebooting, cleaning, and recalibrating it. Contact Tech Support if the issue persists.
Reboot the Terminal:
-
- Android: Hold down the Power button for at least 20-30 seconds
- VX 690/VX 680: Hold red X key to shut down, then green Enter key to turn on.
- VX 820 DUET: Unplug and replug power cord after waiting five seconds.
- VX 520 with Swivel Base: Unlock and lift terminal, unplug power cord for five seconds, and plug it back.
Clean the Screen:
- Wipe with a clean, dry cloth.
Recalibrate the Screen:
- Press Enter key and 7 simultaneously
- Enter password 869779, select option 7 - Calibrate Screen
- Touch cross-hair points, and choose option 1 - Restart
- Your terminal will reboot
If the issue persists, contact our 24/7 Technical Support team.