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Need help? Submit this form and a member of our technical helpdesk team will be in touch within one business day. If your request is urgent, please call us on 0800 338 767 (option 2).

0800 EFTPOS

Our technical helpdesk is available 24/7, every day of the year.

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eCommerce & Portal Support

Contact our eCommerce & Merchant Portal support team for eCommerce and Merchant Portal enquiries and troubleshooting

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Knowledge Base

FAQS

 

How do I change the bank account that my funds are going into?

I’m moving to another premises. Will my terminal work?

Can I change the details that show on my receipt?

Can I check the balance of my transactions during the day?

When are the balance of my eftpos transactions paid into my bank account?

Why don’t I receive monthly invoices for my terminal rental and the network fee?

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Our Support Services

24/7 Technical Support

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Customer Services

Call 0800 EFTPOS, option 4 for general enquiries and help with your account

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Field team

Our Field team offers on-site technical support, installation, and training

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Knowledge base

How-to videos, troubleshooting articles and FAQs

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Advice

Speak to an EFTPOS experts about your payments needs

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Resources

Browse our eBooks and guides to help you get the most out of your payment solution

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EFTPOS HQ

Free Phone:
0800 EFTPOS
0800 338 767
Overseas Phone:

+64 4 385 7055

General Enquiries:

enquiries@eftpos.co.nz

Fax:

0800 600 022

All Development Enquiries:

Head to our Developer Portal page

Physical Address:

Groundfloor
86 Customhouse Quay
Wellington
New Zealand

Equipment Warehouse:

Unit A, 525 Great South Road
Penrose
Auckland 1061
New Zealand

Mail Address:

EFTPOS New Zealand Limited
PO Box 3457
Wellington 6140
New Zealand