Log a support request
Need help? Submit this form and a member of our technical helpdesk team will be in touch within one business day. If your request is urgent, please call us on 0800 338 767 (option 2).
EFTPOS Terminal Support
Our technical helpdesk is available 24/7, every day of the year.
Call 0800 338 767
eCommerce & Portal Support
Contact our eCommerce & Merchant Portal support team for eCommerce and Merchant Portal enquiries and troubleshooting
Email the team
Knowledge Base
FAQS
How do I change the bank account that my funds are going into?
I’m moving to another premises. Will my terminal work?
Can I change the details that show on my receipt?
Can I check the balance of my transactions during the day?
When are the balance of my eftpos transactions paid into my bank account?
Why don’t I receive monthly invoices for my terminal rental and the network fee?
Our Support Services
Resources
Browse our eBooks and guides to help you get the most out of your payment solution
Sign-up nowEFTPOS HQ
Free Phone:
0800 EFTPOS
0800 338 767
0800 338 767
Overseas Phone:
General Enquiries:
Fax:
0800 600 022
All Development Enquiries:
Head to our Developer Portal page
Physical Address:
Groundfloor
86 Customhouse Quay
Wellington
New Zealand
Equipment Warehouse:
Unit A, 525 Great South Road
Penrose
Auckland 1061
New Zealand
Mail Address:
EFTPOS New Zealand Limited
PO Box 3457
Wellington 6140
New Zealand
