0800 EFTPOS
Our technical helpdesk is available 24/7, every day of the year.
Call 0800 338 767
Help articles
How do I change the bank account that my funds are going into?
I’m moving to another premises. Will my terminal work?
Can I change the details that show on my receipt?
Can I check the balance of my transactions during the day?
When are the balance of my eftpos transactions paid into my bank account?
Why don’t I receive monthly invoices for my terminal rental and the network fee?
Our Support Services
24/7 Technical Support
Free access to our 24/7 technical support helpdesk based in Wellington
Customer Support
Get help with your subscription, billing and accounts
Nationwide Field Team
We offer on-site technical support, installation, and training
Support Resources
Packed with how-to videos, troubleshooting articles and FAQs
Payment Solution Specialists
We can tailor your payment solution to your specific business needs
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EFTPOS HQ
Free Phone:
0800 EFTPOS
0800 338 767
0800 338 767
Overseas Phone:
General Enquiries:
Fax:
0800 338 329
All Development Enquiries:
Head to our Developer Portal page
Physical Address:
Level 14
80 Boulcott Street
Wellington
New Zealand
All Equipment Returns:
Unit A, 525 Great South Road
Penrose
Auckland 1061
New Zealand
Mail Address:
EFTPOS New Zealand Limited
PO Box 3457
Wellington 6140
New Zealand
