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Need help? Submit this form and a member of our technical helpdesk team will be in touch within one business day. If your request is urgent, please call us on 0800 338 767 (option 2).

EFTPOS Terminal Support

Our technical helpdesk is available 24/7, every day of the year.

Call 0800 338 767

eCommerce & Portal Support

Contact our eCommerce & Merchant Portal support team for eCommerce and Merchant Portal enquiries and troubleshooting

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Our Support Services

24/7 Technical Support

Call 0800 EFTPOS, option 2 to speak to a member of our technical helpdesk

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Customer Services

Call 0800 EFTPOS, option 4 for general enquiries and help with your account

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Field team

Our Field team offers on-site technical support, installation, and training

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Knowledge base

How-to videos, troubleshooting articles and FAQs

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Free Phone:
0800 338 767
Overseas Phone:
General Enquiries:

0800 600 022

All Development Enquiries:

Head to our Developer Portal page

Physical Address:

86 Customhouse Quay
New Zealand

Equipment Warehouse:

Unit A, 525 Great South Road
Auckland 1061
New Zealand

Mail Address:

EFTPOS New Zealand Limited
PO Box 3457
Wellington 6140
New Zealand