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Our Support Services

Learn more about our support services, how to contact us, and what to expect when you request assistance

Eftpos NZ technical support is available 24 hours a day, seven days a week. For anything else, including billing, account changes, and new terminals, customer services operates during business hours. The teams and contact details below cover the most common reasons merchants get in touch.

Who to contact

Technical support (24/7)

Call 0800 EFTPOS (0800 338 767), option 2, for terminal faults, connection issues, and anything else that stops you taking payments.

Customer services

Call 0800 EFTPOS (0800 338 767), option 3, for general enquiries, billing, and help with your account.

Field team

Start with the technical helpdesk. If your issue needs someone on site, the helpdesk will arrange a field visit for technical support, installation, or training.

Ecommerce and Merchant Portal

Email nzecommerce.support@verifone.com. This team is also available 24/7.

Frequently asked questions

What do I do if my EFTPOS terminal is not working?

Call 0800 EFTPOS (0800 338 767), option 2. Telephone support is available 24/7. If a replacement terminal is needed, it will be delivered within two business days of the fault being registered with us.

For non-urgent issues, submit a support request.

What do I do if I have a billing or invoice enquiry?

Contact customer services in whichever way suits you:

In most cases we will answer your query immediately or within one business day. If that is not possible, we will action it within three business days.

What do I do if I have a question about ecommerce or Merchant Portal?

Email nzecommerce.support@verifone.com. The team is available 24/7 and will get in touch within 30 minutes of receiving your email.

Documentation and user guides are available at verifone.cloud.

How do I purchase paper rolls?

You can order paper rolls and terminal accessories:

In most cases your order will be dispatched the next business day. Read more about ordering paper rolls and accessories.

How do I update my account details?

Account updates are actioned on the spot.

Who do I contact about additional terminals and terminal upgrades?

We will respond within three business days of receiving your enquiry.

Who do I contact about arrears on my terminal payments?

In most cases we will answer your query immediately or within one business day. If that is not possible, we will action it within three business days.

Who do I contact about the Verifone network?

In most cases we will answer your query immediately or within one business day. If that is not possible, we will action it within three business days.

Who do I contact about the Paymark network?

Contact Paymark on 0800 729 627.

Who do I contact about merchant service fees or settlement?

Contact the bank that provides your merchant facility. Merchant service fees and settlement are set and managed by your bank, not by Eftpos NZ.