Paper rolls & Receipts
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      Manage your EFTPOS receipts

      Find how to change what receipt options your terminal offers customers, how to stop printing receipts and how to reprint/resend receipts.

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      Android

      Your Android EFTPOS terminal offers customers the option of receiving a receipt as a PDF attached to an email, printing their receipt, getting an emailed copy AND a printed copy, or declining an EFTPOS receipt altogether.

       
          
       
      • If the customer chooses to receive their receipt by email they will be prompted to enter their email address.
      • If the customer declines their receipt, the terminal will return to the payment screen.

      To change which options your terminal displays for your customers, call our helpdesk on 0800 EFTPOS (0800 338 767, option 2).  

      Reprint receipts

      You can reprint or email receipts for transactions processed in the past 90 days

      1. From the Payment screen, tap the hamburger menu
      2. Tap Transaction History
      3. Tap the required transaction
      4. Tap Receipt
      5. Tap Merchant Copy or Customer Copy
      6. You can then either reprint or email the receipt

      Suppress merchant receipts

      You can choose to disable the second 'Merchant' receipt

      If you would like to stop printing merchant receipts on your terminal, give our friendly customer services team a call. They are available from 8 AM to 5 PM, weekdays on 0800 EFTPOS (option 3).

      You can also submit a support form here.


      TIP: Need help finding the right transaction? Learn about advanced transaction search options here.

      VX 690, VX 680, VX 820 Duet & VX 520 Colour

      Reprint Receipt

      Print the most recent transaction’s receipt:

      1. Select Menu
      2. Scroll down and select Reprint Receipt

      Suppress merchant receipts

      With receipt suppression enabled, your terminal will continue to print a customer receipt, but the second 'merchant' receipt will not print.

      If you would like to stop printing merchant receipts on your terminal, give our friendly customer services team a call. They are available from 8 AM to 5 PM, weekdays on 0800 EFTPOS (option 3).

      You can also submit a support form here.


      V240m & V210

      Reprint receipts:

      1. Press # to enter menu
      2. Select Reprint Receipt
      3. Select Reprint Last Receipt OR Reprint Any Receipt
      4. If Any is selected, search based on:
        • Invoice No.
        • Card (last 4)
        • Tran No.
        • Amount
      5. Scroll through the list and select receipt to print

      To manage receipts on your terminal:

      1. Press # to enter menu
      2. Select Utility
      3. Select Print Utility
      4. Select Receipt Option
      5. Select from:
        • No Receipt
        • One Receipt
        • Two Receipts
      6. If selecting Two Receipts also decide on:
      • Prompt for Merchant Receipt
      • Timeout between receipts