Rescue Locations

By November 13, 2019 Troubleshooting

EFTPOS is a crucial element of your operation, so we understand your frustration when things go wrong. Fortunately, our technical helpdesk team troubleshoot over 80% of technical issues in one phone call.

There are still some cases where a technical issue requires a field rep site visit or EFTPOS terminal swap-out to properly diagnose or fix an issue.

We can have a swap-out terminal to you in around two business days, or overnight in most cases. Rural addresses usually take 3 business days.

But over weekends, and when a terminal is required sooner than that, we have two lifesaving fallbacks set-up. The first is ‘car stock’, which is extra terminals our field reps keep on hand to perform urgent swap-outs. The other fallback is our rescue locations.

A rescue location is a merchant who has agreed to hold on to a few terminals for us so that other merchants can pick-up a swap-out terminal in emergency situations to reduce business downtime.

Stock at these locations is always limited, so a rescue location swap-out is always subject to availability. Our helpdesk will contact the rescue location on your behalf to confirm availability and make arrangements so you can collect the terminal. Your helpdesk representative will then let you know where the rescue location is. Once you’ve collected the terminal you simply need to call our helpdesk so they can guide you through configuring the terminal for you.

We have rescue sites in the below locations:

Akaroa
Blenheim
Christchurch
Coromandel
Dannevirke
Dunedin
Gisborne
Golden Bay
Gore
Great Barrier Island
Greymouth
Hamilton
Hanmer
Hastings
Hokitika
Huntly
Invercargill
Kohukohu
Levin
Masterton
Napier
Nelson
New Plymouth
Ohakune
Okaihau
Paihia
Palmerston North
Picton
Queenstown
Raglan
Rotorua
Taihape
Taumarunui
Taupo
Tauranga
Te Awamutu
Thames
Timaru
Tokomaru Bay
Tokoroa
Turangi
Twizel
Waiheke Island
Waihi
Waiouru
Waipukurau
Wairoa
Waitomo
Wanganui
Wellington
Westport
Whakatane
Whangarei
Whitianga