How to refund a MOTO transaction

By October 15, 2019 Help Articles, User Guides

You can refund a MOTO EFTPOS transaction back to a debit or credit card if you have the refund facility set-up on your EFTPOS terminal. To set this up, you will need to contact your merchant acquiring bank (the bank you have your merchant account with).

Once the facility is set-up, simply follow the instructions below. You will need to know your terminal’s merchant password. If you don’t know your password, you can call our technical helpdesk on 0800 338 767. You will need to be a listed director or owner to set-up or make changes to your merchant password.

Verifone network

  1. Select Menu
  2. Select Refund
  3. Type in the refund amount and press the green Enter key
  4. Type in your Merchant Password and press Enter
  5. Press # on the present card screen
  6. Type in the credit card number and press Enter
  7. Type in the expiry date (MMYY) and press Enter
  8. Telephone Order only: type in the CVV and press Enter. If no CVV value is present press Enter and then select the reason for no CVV: ‘No CVV on card’, ‘CVV not readable’, or ‘CVV bypassed’
  9. A merchant receipt will print after the transaction is processed

Paymark network

  1. Select Refund
  2. Swipe Merchant Card
  3. Enter Refund Pin
  4. Enter Refund Amount
  5. On “present card Screen start typing in the credit card number and the screen will change to a manual entry field
  6. Type in the expiry date (MMYY) and press Enter
  7. Type in the CVV and press Enter. If no CVV value is present press Enter and then select the reason for no CVV: ‘No CVV on card’, ‘CVV not readable’, or ‘CVV bypassed’
  8. A merchant receipt will print after the transaction is processed

 

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