Refunds
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      How to refund a MOTO/Manual transaction

      How to process a refund when the card is not present

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      Before you can process MOTO/Manual transactions and refunds you will need to set these facilities up with your merchant acquiring bank (the bank you have your merchant account with).

      IMPORTANT: You will need to know your manager/merchant password to process a refund. If you don't know your password, you can call our technical helpdesk on 0800 338 767. You will need to be a listed director or owner to set up or make changes to your merchant password.
      If your terminal is connected to the Worldline Network you will need a refund card and PIN provided by Worldline NZ.

      Android

      MOTO refund PAYMENT FLOW v2

      1. Enter the refund amount into the keypad on the Payment screen and tap Other
      2. Tap Refund
      3. Enter a passcode
      4. Tap the hamburger menu  on the present card screen and then tap 'Manual Card Entry'
      5. Enter the customer's card number. Tap Enter and then tap Confirm

      NOTE: For your customer’s security, your terminal won’t display the whole card number on the screen

      1. Enter the card expiration date in the format MM/YY
      2. Your terminal processes the refund and then displays Approved or Declined. The terminal may prompt for signature.
      3. Merchant receipt prints
      4. If your terminal has email receipts available, you can email the customer their receipt.

      NOTE: Learn about Manager and Cashier refund limits.

       

      VX 690, VX 680, VX 820 Duet & VX 520 Colour

      Verifone network

      1. Select Menu
      2. Select Refund
      3. Type in the refund amount and press the green Enter key
      4. Type in your Merchant Password and press Enter
      5. Press # on the present card screen
      6. Type in the credit card number and press Enter
      7. Type in the expiry date (MMYY) and press Enter
      8. Telephone Order only: type in the CVV and press Enter. If no CVV value is present press Enter and then select the reason for no CVV: ‘No CVV on card’, ‘CVV not readable’, or ‘CVV bypassed’
      9. A merchant receipt will print after the transaction is processed

      Worldline network

      1. Select Refund
      2. Swipe Merchant Card
      3. Enter Refund Pin
      4. Enter Refund Amount
      5. On "present card Screen start typing in the credit card number and the screen will change to a manual entry field
      6. Type in the expiry date (MMYY) and press Enter
      7. Type in the CVV and press Enter. If no CVV value is present press Enter and then select the reason for no CVV: ‘No CVV on card’, ‘CVV not readable’, or ‘CVV bypassed’
      8. A merchant receipt will print after the transaction is processed

       

      V240m & V210

      1. Press #, then scroll down and select REFUND from the menu
      2. Swipe Merchant Card, type in PIN number then press ENTER
      3. Type in refund amount and press ENTER
      4. On present card screen start typing in the credit card number and the screen will change to a manual entry field
      5. Type in the expiry date (MMYY) and press ENTER
      6. Type in the CVV and press Enter. If no CVV value is present press ENT and then select the reason for no CVV: ‘No CVV on card’, ‘CVV not readable’, or ‘CVV bypassed’
      7. A merchant receipt will print after the transaction is processed