How to pay your Eftpos NZ bill
Your monthly Eftpos NZ fees can be paid by direct debit, credit card, or internet banking
When are my fees due?
Your fees are due one month in advance, on your contract anniversary date. For example, if your contract started on the 9th, your payment is due on the 9th of each month.
To check your start date, refer to your Eftpos NZ letter of offer.
Ways to pay
Set up a direct debit
Direct debit is the easiest way to pay. Payments are made automatically on the due date, so there is nothing for you to remember each month. Set up a direct debit online.
You can also set up a recurring monthly deduction from your credit card.
Pay online with a credit card
Make a one-off payment online at any time. Pay your bill with a credit card.
Pay by internet banking
Make a payment to Eftpos New Zealand through your online banking.
Bank account number: 01-0505-0084086-00
Payee name: EFTPOS New Zealand (listed as a registered payee in most NZ banks)
When making the payment, enter:
| Field | What to enter | Example |
|---|---|---|
| Particulars | Your business trading name | 2Cuteflowers |
| Reference | Your Eftpos NZ account number (billing number or contract number) | 123456 |
Selecting Eftpos New Zealand as a registered payee means our bank account details pre-fill automatically in your online banking. Add your trading name and account number so we can match your payment to your account.
Invoice timing and details
Terminals and payment network services
New customers receive monthly invoices by default. If you are not receiving invoices, request them here or contact our Customer Services team.
Your monthly invoice may also include:
- SIM fees, for 4G-connected terminals
- Backup SIM fees
- Additional functionality, such as surcharging
Support fees for out of hours visits, and short-term terminal hires, are invoiced separately as one-off charges. Non-returned equipment is invoiced with payment due on the 20th of the following month.
Invoices for e-commerce transactions
E-commerce invoices are:
- Issued monthly based on your transaction volume
- Sent within the first 5 business days of each month
- Debited 10 business days after the invoice is issued, for direct debit customers
Charges from other providers
If you are connected to the Paymark network, you will receive a separate statement from Paymark.
Your merchant bank may also charge monthly fees, including merchant service fees on contactless and credit card transactions. These fees are set by your bank, not by Eftpos NZ.
Contact support
If you have a question about your bill or need help making a payment:
- Phone: 0800 EFTPOS (0800 338 767), Monday to Friday, 8 am to 5 pm
- Email: customerservices@eftpos.co.nz
- Online: Raise a ticket