How to cancel your direct debit

Need to cancel your direct debit? Just send us an email with the reason, and our team will reach out to assist. You can also call our Customer Services team at 0800 EFTPOS.

We understand that circumstances change, and you may need to cancel your direct debit. Don't worry; we're here to make the process simple and straightforward for you.

To cancel your direct debit, all you need to do is send us an email. Let us know that you wish to cancel the direct debit and include the reason for the cancellation. Our team will promptly review your request and get in touch with you to discuss the next steps.

You can reach us at customerservices@eftpos.co.nz, or if you prefer to talk to someone directly call us at 0800 EFTPOS (0800 338 767, option 4).