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Users Guides


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User Guides

Download a Verifone network terminal user manual

Suitable for the:

  • VX 690
  • VX 680
  • VX 520
  • VX 820 Duet
  • VX 820/520 two-piece

Download a V240m terminal user manual


Download a PC EFTPOS user manual

Download a copy of the user manual for our POS integrated payment solution PC EFTPOS here


Android User Guides

See user guides for the Carbon Mobile 5, Carbon Mobile 5 with printer and the T650p terminals.


Verifone Merchant Portal

The Verifone Merchant Portal User Guide is available online


Verifone Cloud Services Docs

Accepting online payments with Verifone can be done through multiple integration methods. Get essential information for integrating with our online payment gateway and authenticating with our API.


Video Tutorials

How to do a purchase

See how to do an EFTPOS transaction on your terminal

How to do a refund

See how to process an EFTPOS refund on your terminal

How to do a settlement inquiry

See how to check how much money will be deposited in your next settlement

How to reprint receipt

See how to reprint your latest receipt

How to print a transaction list

See how to print a transaction list

Getting Started videos

Watch more EFTPOS video tutorials here


Recent Help Articles

Help Articles

How to use Offline Mode

Offline Mode allows you to continue taking payments if your terminal can’t connect to your…
Help Articles

How to pair your VX 690 to its Bluetooth base

Your VX 690 EFTPOS terminal should arrive already paired with its base. However, there are…
Help Articles

How do I tell which payment network my terminal is on?

The easiest way to tell is to look at the main screen of your EFTPOS…
Help Articles
How to process an Alipay transaction
Getting Started
How to change your paper roll
Help Articles
How to perform a refund

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View our full range of support services and submit a request here.