Troubleshooting

How can we help today?

Guides

Tutorials

Help Articles

Troubleshooting Guides

VX 690

Download a troubleshooting guide for the VX 690 here.

VX 680

Download a troubleshooting guide for the VX 680 here.

VX 820 DUET

Download a troubleshooting guide for the VX 820 DUET here.

VX 520 Colour

Download a troubleshooting guide for the VX 520 Colour here.

Installation

Guides to help you install your new terminal

Get Install Guides

How-to Videos

See how to use some of the functions on your terminal

How to do a purchase

See how to do an EFTPOS transaction on your terminal

How to do a refund

See how to process an EFTPOS refund on your terminal

How to do a settlement inquiry

See how to check how much money will be deposited in your next settlement

How to reprint receipt

See how to reprint your latest receipt

How to print a transaction list

See how to print a transaction list

Watch more EFTPOS video tutorials here

Recent Help Articles

Help Articles

How do I fix a Comms Error?

If your EFTPOS terminal displays a Comms Error when you attempt a transaction the terminal…

Help Articles

Transaction error messages

Here is a list of common transaction error messages, what they mean, and how to…

Help Articles

Terminal error messages

Here are some common error messages you may see on your EFTPOS terminal and how…

Help Articles

VX 520/820 – My touch screen isn’t responding

Help Articles

Will my dial-up terminal work if I get Fibre installed?

Help Articles

Check Pinpad error message

Help Articles

How to use Offline Mode

Help Articles

How to pair your VX 690 to its Bluetooth base

Help Articles

How do I tell which payment network my terminal is on?

Need Further Help?

View our full range of support services and submit a request here.