Swap out options for replacement terminals

If a replacement EFTPOS terminal is urgently needed, we have three options: swap-outs, Field Service reps and rescue locations.

At Eftpos NZ, we know how essential smooth operations are for your business, and we understand the frustration when things go awry. Our technical helpdesk team is always ready to come to your rescue. We resolve over 80% of technical issues in just one friendly phone call.

However, in some cases, a technical challenge requires your terminal to be replaced. Our swift and efficient swap-out service ensures you can get a new terminal delivered in around two business days, or even overnight in most cases.

For those cases where a terminal is needed sooner, we have two fallbacks to minimise any disruption to your business. The first is extra terminals kept on hand by our field reps for urgent swap-outs. The other is our rescue locations, where friendly merchants have kindly agreed to hold onto a few terminals for us, ready to help other businesses in need.

While our rescue locations provide a much-needed lifeline, it's important to note that stock at these locations is limited and availability may vary. But don't worry; our dedicated helpdesk will work on your behalf to confirm availability and make all the necessary arrangements for you to collect the terminal swiftly. Your assigned helpdesk representative will provide you with all the details, so you know exactly where to go.

Once you've collected your rescue terminal, simply give our helpdesk a call, and we'll be there to guide you through the setup process. Our friendly experts will make sure your terminal is configured just the way you need it, so you can get back to business without a hitch.

Remember, at Eftpos NZ, your business success is our top priority. Our team is always here to support you, 24/7, so you can keep doing what you do best with confidence and ease.