Our support services

How can we help you today?

My EFTPOS terminal isn't working

We provide 24/7 technical support via our local helpdesk here in Wellington. If you require a replacement terminal, it will be delivered to you within two business days from the date the fault was registered with us.

I have a billing or invoice enquiry

In most cases, we will answer your query immediately, or at least within one business day. If this is not possible, we will action it within three business days.

I want to buy paper rolls or terminal accessories

  • Purchase paper rolls and terminal accessories from us online here
  • You can also order paper rolls directly from your EFTPOS terminal,  learn more here
  • Call 0800 EFTPOS, option 4 to order over the phone

Your order will be dispatched on the next business day.

I need to update my account details

Updates to your account will be actioned on the spot.

I want to upgrade my terminal or get a new one

We will arrange a new terminal or an upgrade to your existing terminal at a time convenient to you.

I want to talk to someone about a concern I have

Contact us

We will respond within three business days of receiving your enquiry.

We will respond within three business days of receiving your enquiry.

I have an enquiry regarding an arrears on my terminal payments

In most cases, we will answer your query immediately, or within one business day. If this is not possible, we will action it within three business days.

I have an enquiry about the Verifone Network

In most cases, we will answer your query immediately, or within one business day. If this is not possible, we will action it within three business days.

I have an enquiry about the Paymark network

  • Call 0800 729 627

I have an enquiry about Merchant Service Fees billing, settlement or transaction listings

  • Contact the bank that provides your merchant facility

Need Further Help?

View our full range of support services and submit a request here.

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