Our Support Services

24/7 Technical Support

Call 0800 EFTPOS, option 2 to speak to a member of our technical helpdesk

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Customer Services

Call 0800 EFTPOS, option 4 for general enquiries and help with your account

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Field team

Our Field team offers on-site technical support, installation, and training

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eCommerce and Merchant Portal

Enquiries and troubleshooting

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Advice

Speak to an EFTPOS expert about your payments needs

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Resources

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How to contact us

EFTPOS terminal billing or invoice enquiries

In most cases, we will answer your query immediately or within one business day. If this is not possible, we will action it within three business days.

eCommerce and Merchant Portal enquiries and troubleshooting

Our eCommerce support team is available 24/7. You can contact them by sending an email to ecommsupport@verifone.com. A member of the team will get in touch within 30 minutes of your email being received.

Documentation and user guides are available at verifone.cloud.

Eftpos terminal not working

We provide 24/7 telephone support. If a new terminal is required, it will be delivered to you within two business days from the date the fault was registered with us.

Purchase paper rolls and terminal accessories

Purchase paper rolls and terminal accessories from us:

In most cases, your order will be dispatched the next business day. Learn more about ordering terminal paper rolls and accessories here.

Updating your account details

Updates to your account will be actioned on the spot.

Additional terminals and terminal upgrades

We will respond within three business days of receiving your enquiry.

An enquiry regarding any arrears of your terminal payments

In most cases we will answer your query immediately, or within one business day. If this is not possible, we will action it within three business days.

Verifone Network enquiries

In most cases we will answer your query immediately, or within one business day. If this is not possible, we will action it within three business days.

Paymark enquiries

Contact Paymark on 0800 729 627

Need Further Help?

View our full range of support services and submit a request here.