Our Support Services

In most cases, we will answer your query immediately or within one business day. If this is not possible, we will action it within three business days.

Call 0800 EFTPOS (0800 338 767), option 4
Email customerservices@eftpos.co.nz
Submit a contact form

eCommerce and Merchant Portal enquiries and troubleshooting

Our eCommerce support team is available 24/7. You can contact them by sending an email to ecommsupport@verifone.com. A member of the team will get in touch within 30 minutes of your email being received.

Documentation and user guides are available at verifone.cloud.

Eftpos terminal not working

We provide 24/7 telephone support. If a new terminal is required, it will be delivered to you within two business days from the date the fault was registered with us.

Call 0800 EFTPOS (0800 338 767), option 2
For non-urgent requests, submit a Support form.

Purchase paper rolls and terminal accessories

Purchase paper rolls and terminal accessories from us:

Online here
Over the phone on 0800 EFTPOS (option 4)
Directly from your EFTPOS terminal

In most cases, your order will be dispatched the next business day. Learn more about ordering terminal paper rolls and accessories here.

Updating your account details

Updates to your account will be actioned on the spot.

Call 0800 EFTPOS (0800 338 767), option 4
Email enquiries@eftpos.co.nz
Submit a contact form

Additional terminals and terminal upgrades

We will respond within three business days of receiving your enquiry.

Write to PO Box 3457 Wellington 6140
Call 0800 EFTPOS (0800 338 767), option 4
Email us at enquiries@eftpos.co.nz
Submit a contact form

An enquiry regarding any arrears of your terminal payments

In most cases we will answer your query immediately, or within one business day. If this is not possible, we will action it within three business days.

Call 0800 338 767 (option 4)
Email creditcontrol@eftpos.co.nz
Submit a contact form

Verifone Network enquiries

In most cases we will answer your query immediately, or within one business day. If this is not possible, we will action it within three business days.