Our Support Services
EFTPOS terminal billing or invoice enquiries
In most cases, we will answer your query immediately or within one business day. If this is not possible, we will action it within three business days.
- Call 0800 EFTPOS (0800 338 767), option 4
- Email customerservices@eftpos.co.nz
- Submit a contact form
eCommerce and Merchant Portal enquiries and troubleshooting
Our eCommerce support team is available 24/7. You can contact them by sending an email to ecommsupport@verifone.com. A member of the team will get in touch within 30 minutes of your email being received.
Documentation and user guides are available at verifone.cloud.
Eftpos terminal not working
We provide 24/7 telephone support. If a new terminal is required, it will be delivered to you within two business days from the date the fault was registered with us.
- Call 0800 EFTPOS (0800 338 767), option 2
- For non-urgent requests, submit a Support form.
Purchase paper rolls and terminal accessories
Purchase paper rolls and terminal accessories from us:
- Online here
- Over the phone on 0800 EFTPOS (option 4)
- Directly from your EFTPOS terminal
In most cases, your order will be dispatched the next business day. Learn more about ordering terminal paper rolls and accessories here.
Updating your account details
Updates to your account will be actioned on the spot.
- Call 0800 EFTPOS (0800 338 767), option 4
- Email enquiries@eftpos.co.nz
- Submit a contact form
Additional terminals and terminal upgrades
We will respond within three business days of receiving your enquiry.
- Write to PO Box 3457 Wellington 6140
- Call 0800 EFTPOS (0800 338 767), option 4
- Email us at enquiries@eftpos.co.nz
- Submit a contact form
An enquiry regarding any arrears of your terminal payments
In most cases we will answer your query immediately, or within one business day. If this is not possible, we will action it within three business days.
- Call 0800 338 767 (option 4)
- Email creditcontrol@eftpos.co.nz
- Submit a contact form
Verifone Network enquiries
In most cases we will answer your query immediately, or within one business day. If this is not possible, we will action it within three business days.
- Call 0800 EFTPOS (0800 338 767), option 4
- Email customerservices@eftpos.co.nz
- Submit a contact form
Paymark enquiries
Contact Paymark on 0800 729 627
Card processing enquiries, such as Merchant Service Fees billing, settlement enquiries and transaction listings
Contact the bank that provides your merchant facility
Need Further Help?
View our full range of support services and submit a request here.