Our Support Services
We provide 24/7 telephone support. If a new terminal is required, it will be delivered to you within two business days from the date the fault was registered with us.
- Call 0800 EFTPOS (0800 338 767), option 2
- For non-urgent requests, submit a Support form.
Purchase paper rolls and terminal accessories from us:
In most cases, your order will be dispatched the next business day. Learn more about ordering terminal paper rolls and accessories here.
In most cases we will answer your query immediately, or within one business day. If this is not possible, we will action it within three business days.
- Call 0800 338 767 (option 4)
- Email email@example.com
- Submit a contact form
Contact Paymark on 0800 729 627
Card processing enquiries, such as Merchant Service Fees billing, settlement enquiries and transaction listings
Contact the bank that provides your merchant facility
Need Further Help?
View our full range of support services and submit a request here.