Did you receive a letter from Paymark saying that your EFTPOS terminal needs to be upgraded? We guarantee compliance for all of our terminal subscription customers for free. This means if you lease your terminal from us we will proactively upgrade your hardware or software to ensure it meets the latest requirements.
It’s important that the payments industry continually works to keep the payments process safe for cardholders and merchants. Every payment terminal or software version in the market enters into a life cycle. This ensures that the whole payments ecosystem is kept at the forefront of payments security by continuously upgrading software versions and devices to meet industry standards. The sunset date, also known as a disconnection date, is the last date that a particular hardware or software version is able to connect to and transact on the network. The PCI Security Standards Council and Payments New Zealand provide the mandated lifecycle dates for New Zealand.
Eftpos NZ has a dedicated in-house, Paymark software development team. Their job is to develop software for your terminal to the latest specifications provided by the Paymark network. If your terminal needs an EFTPOS software upgrade to remain compliant, you will hear from us in the coming months with more details about how we are going to upgrade you. This upgrade will keep your terminal at the forefront of payment security and also includes new features and tools.
In addition to the software update, all terminals connected to the Paymark network must meet the latest encryption standards. Encryption keeps your customer's card data safe when it's sent over the network. Updating these security standards reduces the risk of fraud – which is important for you, and your customers.
Over 130,000 terminals need an upgrade nationwide
Over 52,000 terminals need a mandatory security upgrade
All terminals must be upgraded by April 30, 2020
Wondering how to upgrade your terminal? Don't worry! Eftpos New Zealand customers are guaranteed free compliance upgrades for the length of your contract with us. Whether you need a software upgrade, mandatory security standards update, or both - we've got you covered! There are a few ways we can upgrade you, but for most terminals connected to the Paymark network, this upgrade is just a software update which can be done automatically, overnight without any interruption to your business. We will send you a letter detailing how you are going to be upgraded and if there is anything you need to do.
If your terminal just needs a software upgrade, we can update your terminal remotely if your terminal has the Auto Update feature enabled.LEARN MORE
If you need both a software update and a security update we'll send you an upgraded terminal to swap-out for your existing terminal. A member of our friendly helpdesk team will call you to help you install your new device. Your new terminal will come with a postage-paid courier ticket so you can send your old terminal back to us.
For trickier upgrades, we'll send one of our local Field Service Representatives round to your site to install new, upgraded terminals for you.OUR FIELD REPS
View our full range of support services and submit a request here.