IMPORTANT: Manual card entry (MOTO) and refunds are bank-approved features that are only enabled on your terminal following approval and direct instruction to Eftpos NZ from your bank. For all queries regarding MOTO functionality, please contact the bank that provides your merchant facility. To process a refund, you’ll need to enter your manager or merchant password. If you don’t know your password, call our Technical Helpdesk on 0800 338 767. You’ll need to be a listed director or owner to set up or make changes to the merchant password. If your terminal is connected to the Worldline Network, you’ll need a refund card and PIN provided by Worldline NZ.
Navigation
Android
- Enter the refund amount into the keypad on the Payment screen and tap Other
- Tap Refund
- Enter your passcode
- Tap the hamburger menu
on the present card screen and then tap 'Manual Card Entry' - Enter the customer's card number. Tap Enter and then tap Confirm
- Enter the card expiration date in the format MM/YY
- Your terminal processes the refund and then displays Approved or Declined. The terminal may prompt for signature.
- Merchant receipt prints
- If your terminal has email receipts available, you can email the customer their receipt.
NOTE: For your customer’s security, your terminal won’t display the whole card number on the screen. Learn about Manager and Cashier refund limits.
V240m & V210
- Press #, then scroll down and select REFUND from the menu
- Swipe Merchant Card, type in PIN number then press ENTER
- Type in refund amount and press ENTER
- On present card screen start typing in the credit card number and the screen will change to a manual entry field
- Type in the expiry date (MMYY) and press ENTER
- Type in the CVV and press Enter. If no CVV value is present press ENT and then select the reason for no CVV: ‘No CVV on card’, ‘CVV not readable’, or ‘CVV bypassed’
- A merchant receipt will print after the transaction is processed