IMPORTANT: Before you can process refunds, you need a refund facility set up with your merchant acquiring bank. You also need a manager or cashier passcode. To set up, confirm, or change your merchant passcode, you must be a listed authority on your Eftpos NZ account. If your terminal is connected to the Paymark network, you need a refund card and PIN issued by Paymark. Refund amounts are capped by user role. Read about manager and cashier refund limits.
How to process a refund
To refund back to the same card used for the original transaction, read the guide to matched refunds
- Enter the refund amount on the Payment screen and tap Other
- Tap Refund. If Refund is not in this menu, you need to set up a refund facility with your bank
- Enter your manager or merchant passcode
- The customer presents their card or device and enters their PIN if prompted
- The terminal processes the refund and displays Approved or Declined. It may also prompt for a signature
- If the card was inserted, remove it from the chip card slot when prompted
- The merchant receipt prints
- The customer selects their preferred receipt option
Process a refund on a Verifone Paymark device
- Press #, then scroll down and select REFUND from the menu (if Refund is missing from this menu, you need to set up a refund facility with your bank)
- Swipe Merchant Card, type in PIN number then press ENTER
- Type in refund amount and press ENTER
- Customer presents card to the terminal
- Customer selects their account and enters PIN
- Terminal will process the transaction, print receipt(s) and display result.