Troubleshooting
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      Charging tips and troubleshooting

      Get tips and troubleshooting steps for charging your T650p, V240m or V210 EFTPOS device

      How to charge your T650p

      At 15% battery, you will receive an alert to charge your terminal. Receipt printing is disabled at 5%.

      1. Set up your charging base or cable as per the Quick Start Guide
      2. If charging your terminal using a base, make sure the terminal is placed securely on the base without any obstructions. This ensures that the charging pads on the terminal connect properly with the charging pins on the base.
      3. While charging this icon will display charging-gray-sml-e1603235423635-3 in the notification bar and a red light is visible in the top right hand corner of the screen. When the terminal is fully charged the light will turn green.

      If your terminal is not charging when placed on the Base:

      • Adjust the terminal on the base to ensure the charging pads on the terminal are connecting with the charging pins on the base
      • If your terminal is still not charging, try gently wiping over the charging contacts on the terminal and base with a dry cloth

      Charging your terminal without a charging base
      If you don’t have a charging base, you can charge your terminal using the USB-C port:

      • T650p terminal: USB-C port is on the left-hand side

      • CM5 terminal: USB-C port is on the right-hand side

      Important:

      • This will be your main method of charging if you don’t have a base

      • Make sure the USB-C cable isn’t damaged and is connected to a reliable power source

      • Avoid charging via a laptop or similar device — these often supply insufficient power, which significantly slows down charging

      IMPORTANT: Your device requires a minimum charge of 3% to power on. If your device is completely out of battery and does not power on, try charging the device for 15-20 minutes before attempting to power it on

      Power management

      Android terminals

      Swipe down from the top of the screen and tap Settings > Battery to check battery life and manage power options:
      • Toggle battery percentage display in the Notification bar on/off
      • Enable adaptive brightness for optimal screen brightness
      • Adjust Sleep mode idle time
      • Enable Ambient display for screen wake on new notifications

      V240m and V210

      Battery will charge whenever terminal is connected to power supply. Charging icon will display at the top of the screen to confirm the terminal is charging.

      IMPORTANT:  If the battery level falls to 0%, your terminal may not be able to charge. Contact our technical helpdesk on 0800 338 767 if you need assistance.