December 2, 2020
Switching to us from another provider
Congratulations! If you're reading this, you've made the decision to sign up with us. If…
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December 2, 2020
Cancelling your contract with us
We understand that retailing can be an unpredictable business. Unforeseen circumstances can arise, and plans…
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November 23, 2020
Third Party Cards
What's a third-party card? The bank that provides your merchant facility can set up and…
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May 4, 2020
COVID-19 Lockdown FAQS
We received an unprecedented volume of customer queries in the lead up to COVID-19 Alert…
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March 12, 2020
Preventing transmission of COVID-19 (coronavirus)
With the escalating response to the presence of COVID-19 in New Zealand and the potential…
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November 13, 2019
Support over the Holidays
You trade year-round, so our support team are 'always on' too - supporting your payment…
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October 15, 2019
Card-not-present MOTO transactions
You can process a payment without the card or cardholder present by manually entering card…
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October 15, 2019
Changing your merchant password
If you have the Refund facility enabled by your merchant acquiring bank you will need…
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October 10, 2019
Why can’t I perform a status check?
Performing a card status check allows you to check that a credit card is valid,…
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September 12, 2019
How to order paper rolls on your terminal
The easiest way to order paper rolls is directly from your EFTPOS terminal. All you…
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