May 4, 2020
COVID-19 Lockdown FAQS
We received an unprecedented volume of customer queries in the lead up to COVID-19 Alert…
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March 12, 2020
Preventing transmission of COVID-19 (coronavirus)
With the escalating response to the presence of COVID-19 in New Zealand and the potential…
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November 13, 2019
Support over the Holidays
You trade year-round, so our support team are 'always on' too - supporting your payment…
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October 15, 2019
Card-not-present MOTO transactions
You can process a payment without the card or cardholder present by manually entering card…
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October 15, 2019
Changing your merchant password
If you have the Refund facility enabled by your merchant acquiring bank you will need…
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October 10, 2019
Why can’t I perform a status check?
Performing a card status check allows you to check that a credit card is valid,…
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September 12, 2019
How to order paper rolls on your terminal
The easiest way to order paper rolls is directly from your EFTPOS terminal. All you…
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August 6, 2019
I received an email or text message telling me to set-up auto updates on my terminal
All EFTPOS terminals connecting to the Paymark Network need an upgrade by April 30, 2020.…
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August 5, 2019
Want to stop printing merchant receipts?
Don't need all of your merchant receipts? Great! Save trees (and on the cost of…
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July 30, 2019
Transaction reporting
You can print a full day's transaction list from any of the past 14 days…
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