December 2, 2020
Switching to us from another provider
Congratulations! If you're reading this, you've made the decision to sign up with us. If…
December 2, 2020
Cancelling your contract with us
We understand that retailing can be an unpredictable business. Unforeseen circumstances can arise, and plans…
November 23, 2020
Third Party Cards
What's a third-party card? The bank that provides your merchant facility can set up and…
October 20, 2020
Merchant portal
Last updated: 1 March 2022 You can see the details for approved transactions processed…
May 4, 2020
COVID-19 Lockdown FAQS
We received an unprecedented volume of customer queries in the lead up to COVID-19 Alert…
March 12, 2020
Preventing transmission of COVID-19 (coronavirus)
With the escalating response to the presence of COVID-19 in New Zealand and the potential…
November 13, 2019
Support over the Holidays
You trade year-round, so our support team are 'always on' too - supporting your payment…
October 15, 2019
Card-not-present MOTO transactions
You can process a payment without the card or cardholder present by manually entering card…
October 15, 2019
Changing your merchant password
If you have the Refund facility enabled by your merchant acquiring bank you will need…
October 10, 2019
Why can’t I perform a status check?
Performing a card status check allows you to check that a credit card is valid,…
