October 10, 2019
Why can’t I perform a status check?
Performing a card status check allows you to check that a credit card is valid,…
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September 12, 2019
How to order paper rolls on your terminal
The easiest way to order paper rolls is directly from your EFTPOS terminal. All you…
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August 6, 2019
I received an email or text message telling me to set-up auto updates on my terminal
All EFTPOS terminals connecting to the Paymark Network need an upgrade by April 30, 2020.…
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August 5, 2019
Want to stop printing merchant receipts?
Don't need all of your merchant receipts? Great! Save trees (and on the cost of…
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July 30, 2019
How to pair your VX 690 to its Bluetooth base
Your VX 690 EFTPOS terminal should arrive already paired with its base. However, there are…
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July 17, 2019
How to perform a refund
You can refund an EFTPOS transaction back to a debit or credit card if you…
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July 17, 2019
How to change your paper roll
When your receipts start printing with a pink streak on the side, it's nearly time…
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November 25, 2018
How do I tell which payment network my terminal is on?
The easiest way to tell is to look at the main screen of your EFTPOS…
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November 21, 2018
How to use Offline Mode
Offline Mode allows to continue taking payments if EFTPOS your terminal can’t connect to your…
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