May 4, 2020
COVID-19 Lockdown FAQS
We received an unprecedented volume of customer queries in the lead up to COVID-19 Alert…
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October 15, 2019
Tipping
Tipping allows you to offer your customer the opportunity to tip their server when paying…
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October 15, 2019
How to refund a MOTO transaction
You can refund a MOTO EFTPOS transaction back to a debit or credit card if…
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October 15, 2019
Card-not-present MOTO transactions
You can process a payment without the card or cardholder present by manually entering card…
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October 15, 2019
How to perform a settlement cutover
When you perform a settlement cutover, it prompts your terminal to 'cutover' and prints a…
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October 15, 2019
How to perform a settlement inquiry
You can check on what your current settlement total is for the present trading day…
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October 15, 2019
How to retrieve Alipay transaction totals
If you would like to check the total value of Alipay transactions you have processed…
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October 15, 2019
How to refund an Alipay transaction
Alipay refunds from the terminal are currently only available for some service providers. Check the…
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October 15, 2019
How to cancel an Alipay transaction
If your customer selects Alipay on the present card screen in error simply follow the…
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October 15, 2019
Alipay – What does ‘timed out’ mean?
If your terminal displays a 'timed out' error messaged during an Alipay purchase, this means…
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