May 4, 2020
COVID-19 Lockdown FAQS
We received an unprecedented volume of customer queries in the lead up to COVID-19 Alert…
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November 13, 2019
Support over the Holidays
You trade year-round, so our support team are 'always on' too - supporting your payment…
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November 13, 2019
Rescue Locations
EFTPOS is a crucial element of your operation, so we understand your frustration when things…
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October 15, 2019
How to connect your terminal to wifi
Please take note of your Wi-Fi network name and password and contact our Technical Support…
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October 15, 2019
How to connect your terminal to GPRS
Your terminal will arrive with an active SIM card installed and ready to use. To…
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October 15, 2019
How to connect your terminal to broadband
To connect your EFTPOS terminal to broadband, plug an ethernet cable from one of the…
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October 10, 2019
Why can’t I perform a status check?
Performing a card status check allows you to check that a credit card is valid,…
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September 17, 2019
How to perform a logon
What is a Logon? A logon is a connection sent from the terminal to the…
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July 30, 2019
How to pair your VX 690 to its Bluetooth base
Your VX 690 EFTPOS terminal should arrive already paired with its base. However, there are…
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July 30, 2019
How to turn your Terminal on and off
If you need to restart your terminal for troubleshooting, or perhaps to move it to…
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