July 17, 2019
Terminal printer troubleshooting
Is your terminal not printing receipts correctly or printing receipts with vertical black lines on…
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July 2, 2019
What is a Reversal?
A Reversal can occur when your terminal experiences a communications error while you are processing…
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July 2, 2019
Tamper error
If your terminal displays any of the following error messages, you will need a terminal…
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May 7, 2019
What does ICC Declined mean?
An ICC Declined error doesn't mean that your customer's card doesn't have enough funds- it…
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May 7, 2019
Troubleshooting Offline Mode
If your terminal says OFFLINE in red on the screen, or is asking for a…
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May 2, 2019
Payment Networks
What does a payment network do? Your payment network works behind-the-scenes whenever you process a…
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April 10, 2019
My touch screen isn’t responding
We've put together some handy tips to help you troubleshoot when your touch screen isn't…
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October 2, 2018
Check Pinpad error message
If your terminal displays a Check Pinpad error when trying a transaction try the following…
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July 3, 2018
Will my dial-up terminal work if I get Fibre installed?
Don't worry! All of our current range of EFTPOS terminals work on either wired or…
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June 29, 2018
VX 520/820 – My touch screen isn’t responding
If the touch screen on your EFTPOS terminal isn't registering your touch inputs you can…
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