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Billing & AccountsHelp Articles
August 7, 2018

Direct Debit Terms and Conditions

Specific conditions relating to notices and disputes I may ask my bank to reverse a…
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Help ArticlesTroubleshootingYour EFTPOS Facility
July 3, 2018

Will my dial-up terminal work if I get Fibre installed?

Don't worry! All of our current range of EFTPOS terminals work on either wired or…
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Help ArticlesYour EFTPOS Facility
June 19, 2018

How do I change the bank account my funds settle into?

If you want to change the bank account your funds settle into, you will need…
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Help ArticlesYour EFTPOS Facility
June 19, 2018

What are the time-frames for setting up a new or additional terminal?

Set-up times vary depending on the type of terminal. Let us know how fast you…
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Help ArticlesYour EFTPOS Facility
June 19, 2018

I’m moving to another premises. Will my terminal work?

Yes, as long as the dial out number is the same at your new premises.…
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Help ArticlesYour EFTPOS Facility
June 19, 2018

Can I change the details that show on my receipt?

Yes, you can have up to three lines of free text on the receipt. On…
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Help ArticlesYour EFTPOS Facility
June 19, 2018

Can I check the balance of my transactions during the day?

You can check on what your current settlement total is for the present trading day…
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Help ArticlesYour EFTPOS Facility
June 19, 2018

When are the balance of my eftpos transactions paid into my bank account?

In the majority of cases, funds are credited to your account between 10.15pm and 11pm…
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Help ArticlesYour EFTPOS Facility
June 19, 2018

EFTPOS Security

Eftpos NZ strives to enable businesses to provide the highest level of payments security to…
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Billing & AccountsHelp Articles
June 19, 2018

Why am I being charged a dial fee?

All merchant terminals connecting to the EFTPOS NZ network via Dial-Up for 80% or more…
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