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Offline Mode on your Carbon Mobile 5

By February 24, 2021March 15th, 2021Uncategorized
Last updated: 23 February 2021

This article is about the Carbon Mobile 5 without a printer. Click here if your Carbon Mobile 5 has a printer.


Offline Mode allows you to process transactions when your terminal can’t connect to the Internet. Without an Internet connection, your terminal can’t communicate with the payment network to process your transactions. Instead, transactions are securely stored on the terminal until connection to the Internet is restored and the transactions can be processed.

How Offline Mode works

Your terminal will automatically enter Offline Mode if a financial transaction fails twice due to:

  • a connection error, or;
  • availability of the payment network, or;
  • failure to clear a pending transaction.

Transacting in offline mode

In some cases, your terminal may prompt for a PIN if a chip card is used while in Offline Mode. Otherwise, your terminal will prompt you to capture your customer’s signature. Signatures are captured via the touchscreen on Android terminals. Learn more about signature capture on Carbon Mobile 5 here.

IMPORTANT: Offline Mode is not designed to function as a secondary communications method. It is intended as an emergency continuation of processing capability.


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