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Carbon Mobile 5 Safety And Handling Guide

By February 24, 2021May 6th, 2021Uncategorized
Last updated: 23 February 2021

This article is about the Carbon Mobile 5 without a printer. Click here if your Carbon Mobile 5 has a printer.


Setting up your terminal

  • Select a flat surface for your terminal that is near a power point so you can easily charge your terminal
  • Avoid using the terminal near high heat, dust, humidity, or caustic chemicals
  • Avoid using the terminal near sources of high electromagnetic radiation, excessive voltage fluctuation, or strong radio transmission
  • Do not use the terminal near water or in the rain

Cleaning your terminal

EFTPOS terminals should only be gently cleaned with water. It’s important that you do not use solvents, detergents, or abrasive cleaners to clean your terminal.

  • Always turn the terminal off and remove the charging cable from your terminal when you’re cleaning it
  • Clean gently to remove dirt, residue or debris using a lightly water-dampened, clean microfiber cloth
  • One or two drops of pH-neutral, non-scrubbing soap may be used
  • After cleaning, the terminal may be sanitized using an alcohol-based wipe or appropriate alcohol-based cleaner (approx. 70-90% strength isopropyl alcohol) applied to a microfiber cloth
  • Apply gently; do not scrub. Isopropyl alcohol applied to a clean microfiber cloth may be used on touch panel displays but never press hard on displays
  • You can purchase isopropyl alcohol wipes from our online EFTPOS shop here
  • Once completely dry, reconnect it to power and power up


  • Never use bleach, hydrogen peroxide, thinner, trichloroethylene, or ketone-based solvents – they can deteriorate plastic and rubber
  • Refrain from vigorously scrubbing and shaking the terminal(s) to prevent triggering a tamper alert

How to avoid a tamper error

If the terminal is knocked or dropped heavily or subjected to power surges or excessive water, it may enter a tampered state and become unusable. Please contact your payment solution provider if your terminal displays this error.

Securing your terminal

Your terminal is equipped with built-in security features that are designed to protect your customers’ card data. By implementing the recommendations below, you can help protect your business and your customers from credit and debit card fraud or misuse.

  • Always ensure that terminals are secure and under supervision during your business hours
  • Ensure that only authorised employees have access to the terminal
  • Only allow your terminal to be maintained or replaced by authorised personnel
  • Check that there are no additional cables running from your terminal
  • Ensure that CCTV or other security cameras cannot observe cardholders entering their details into the terminal

Contact your payment solution provider immediately if:

  • Your terminal is missing
  • Your terminal has been damaged or tampered with
  • Anyone unexpectedly offers to maintain, replace, or remove your terminal and cannot present identification to show they are authorised to do so


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