- Enter the refund amount into the keypad on the Payment screen
- Tap Other
- Tap Refund
- Enter a passcode. Find out how to set up your passcodes here.
- Refund amount is displayed on-screen. Tap Card or Mobile (learn how to process a MOTO, card-not-present refunds here)
- Customer presents their card or mobile device and enters their PIN (if required)
- Your terminal processes the refund and then displays Approved or Declined. Terminal may prompt for signature.
- If a card is inserted, the terminal prompts to remove the card from the chip card slot
- Customer selects EMAIL to enter their email address and receive a receipt via email, or NO THANKS to continue back to the payment screen