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Process A Purchase On Your Carbon Mobile 5 Eftpos Terminal

By February 23, 2021November 25th, 2021Uncategorized
Last updated: 23 February 2021

This article is about the Carbon Mobile 5 without a printer. Click here if your Carbon Mobile 5 has a printer.

 

To process a purchase transaction on your Carbon Mobile 5

  1. Enter the transaction amount. TIP: Tap the backspace key  to delete a single number, or the Clear key  to clear the whole amount entered.
  2. Tap Purchase
  3. Your customer presents their card or device and enters their PIN (if required)
  4. The graphic on-screen shows customers how to present their card:
  • Tap (Apple Pay, Google Pay, contactless cards) – The customer holds their contactless device or card near the centre of the screen
  • Insert (chip cards) – The customer inserts their chip card into the slot at the top of the terminal. The card should be inserted chip end first with the chip facing up
  • Swipe (magnetic stripe cards) – The customer swipes the magstripe on their card through the magstripe reader at the bottom of the terminal with the stripe facing down
  1. Your Carbon Mobile 5 processes the transaction and then displays Approved or Declined
  2. If a card is inserted, the terminal prompts to remove the card from the chip card slot
  3.  Customer selects EMAIL to enter their email address and receive a receipt via email, or NO THANKS to continue back to the payment screen

TIP: To quickly navigate to the Payment screen from another screen, tap the Payment screen key