was successfully added to your cart.


Credit Card Surcharging On Your Carbon Mobile 5

By February 23, 2021November 25th, 2021Uncategorized
Last updated: 23 February 2021

This article is about the Carbon Mobile 5 without a printer. Click here if your Carbon Mobile 5 has a printer.


Credit card surcharging allows you to add a surcharge to transactions that incur a Merchant Service Fee (MSF) at the point of purchase. These fees apply to ‘scheme’ transactions, which are passed through a third-party connection and includes payments made on Visa, Mastercard, UnionPay AMEX, Diner and JCB cards. To enable surcharging on your Carbon Mobile 5, contact your payment solution provider.

NOTE: If you have surcharging enabled on your terminal, the present card screen will display a note that says ‘Surcharge may apply’ for all of your Purchase transactions.

To process a purchase transaction with a surcharge added:

  1. Enter the transaction amount
  2. Tap Purchase ($amount)
  3. The purchase amount is displayed on-screen along with the note ‘Surcharge may apply’. The graphic on-screen shows customers how to present their card or device:
  • Tap (Apple Pay, Google Pay, contactless cards) – The customer holds their contactless device or card near the centre of the screen
  • Insert (chip cards) – The customer inserts their chip card into the slot at the top of the terminal. The card should be inserted chip end first with the chip facing up
  • Swipe (magnetic stripe cards) – The customer swipes the magstripe on their card through the magstripe reader at the bottom of the Carbon Mobile 5
  1. For chip and swipe transactions the customer selects credit account
  2. Customer is prompted to confirm the surcharge amount
  3. Customer enters their pin if required
  4.  Your terminal processes the transaction and then displays Approved or Declined
  5. If a card is inserted, the terminal prompts to remove the card from the chip card slot
  6. Customer selects EMAIL to enter their email address and receive a receipt via email, or NO THANKS to continue back to the payment screen


Helpful links: