Carbon Mobile 5 Settings: Network & Internet

To process transactions, your terminal needs to connect to the Verifone network via Wi-Fi or mobile data. You can also connect your CM5 to a mobile hotspot.

If you are experiencing connectivity issues, see tips on Troubleshooting the Carbon Mobile here.


You will be prompted to connect to a Wi-Fi network when you first turn on your CM5.

The terminal can remember multiple Wi-Fi networks, so you don’t have to re-enter them when switching networks/locations.

To connect your terminal to a new Wi-Fi network:

  1. Swipe down from the Notification bar at the top of the screen and tap and hold the Wi-Fi icon
  2. Select your network from the available networks list
  3. Enter your Wi-Fi password and tap CONNECT.

NOTE: For security reasons, your CM5 cannot connect to a public Wi-Fi network.

Mobile data

If you ordered a fully mobile terminal, your CM5 will be delivered with a SIM card already installed. A fixed monthly SIM fee applies for mobile connectivity.

To view more detail about your mobile connectivity, navigate to Settings > Network & Internet > Mobile network.

Mobile hotspot

A mobile hotspot uses your data plan on a device to create a Wi-Fi network that can be used by other devices. For example, you can enable a Mobile Hotspot from your mobile phone and connect your CM5 to the Hotspot to process transactions.

  1. Turn your Mobile Hotspot on
  2. On your CM5, navigate to Settings > Network & Internet > Wi-Fi and select the Hotspot network from the available network list
  3. Enter your mobile hotspot password

NOTE: We don’t recommend transacting over a hotspot long-term. Software updates for your CM5 can be 500mb or greater, which could incur high data charges.

Aeroplane mode

Aeroplane mode turns off all connections including Mobile data, Wi-Fi, and Bluetooth. While Aeroplane mode is enabled, you can turn Wi-Fi and Bluetooth back on from the Quick Settings panel.

Tap the Aeroplane mode Quick Setting Icon on the Quick Setting menu or navigate to Settings > Network & Internet and scroll down to toggle Aeroplane mode on and off.

NOTE: We don’t recommend putting your terminal in Aeroplane mode as it will disrupt payment network connectivity.


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