was successfully added to your cart.

Cart

Transaction Lists on Android EFTPOS

Last updated: 25 May 2021

 

You can see the details for approved transactions processed on your terminal from up to the last 6 months. Search and filter transactions to see just the ones you need and reprint/resend a customer receipt or start a refund from the transaction detail.

Search for transactions made on a particular card by inserting, swiping or tapping the card or search using:

    • the TRAN number from the EFTPOS receipt
    • your merchant reference
    • exact or approximate amount
    • a date range
    • and more!

You can also see a list of all pending offline transactions.

NOTE: If your terminal is swapped out, your order history is not transferred to the replacement terminal.

Access your Order History

From the Payment screen, tap the hamburger menu  and then tap Order History.

This will bring up your transaction list. Transactions are organised by transaction date and time. Tap a particular transaction to view transaction details, resend the customer receipt, or start a refund.

Tap the printer icon  next to the date to view a detailed transaction list for all transactions processed on that date.

Details included in this report for each transaction:

  • Transaction time and amount
  • Card number (only the last four numbers are visible)
  • Card type i.e. Chip, Contactless Card etc. (MOTO transactions are listed as Manual)
  • TRAN number (the 6-digit TRAN number on the receipt below the time)
  • Transaction type i.e. Purchase, Cash Out, Refund

Search and filter transactions by card

If your customer has the card they used to make the transaction you’re looking for:

  1. From the Payment screen, tap the hamburger menu
  2. Tap Search Orders and then tap the card icon 
  3. Your customer can then either swipe, insert or tap their card

NOTE: You can also enter the last four digits of the card into the search field next to the  icon

 

Search and filter transactions by TRAN number

If you have an EFTPOS transaction receipt you can search using the TRAN number:

  1. From the Payment screen, tap the hamburger menu
  2. Tap Search Orders and then tap ADVANCED SEARCH
  3. Type any 4 or more digits from the TRAN number into the Trans ID field and then tap Search

NOTE: Once you tap a field and enter a value, tapping the green  button on the virtual keyboard will move the cursor to the next field. If you only want to enter one value, tap the downwards triangle button to close the keyboard.

 

Advanced search

If you don’t have the customer’s card or receipt, you can use ADVANCED SEARCH to search for the transaction using additional details including the merchant reference, exact or approximate amount or a date range. To access Advanced Search:

  1. From the Payment screen, tap the hamburger menu and then tap Search Orders
  2. Tap ADVANCED SEARCH

NOTE: Once you tap a field and enter a value, tapping the green  button on the virtual keyboard will move the cursor to the next field. If you only want to enter one value, tap the downwards triangle button to close the keyboard.

 

Search for pending offline transactions

See a list of all pending offline transactions that have not been processed.

  1. From the Payment screen, tap the hamburger menu
  2. Tap Search Orders
  3. Tap ADVANCED SEARCH
  4. Tap Only Pending Offline
  5. Tap Search