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Match a refund to a transaction on Android EFTPOS

Last updated: 1 March 2022

 

Need to process a refund without a receipt? No problem! Find a particular transaction from the last 6 months in your Transaction History using:

    • the card used to make the transaction
    • the merchant reference
    • exact or approximate amount
    • date range
    • …and more!

You can then refund the transaction directly from the transaction detail.

To process a refund matched to a transaction, first find the transaction in your Transaction History:

      1. From the Payment screen, tap the hamburger menu
      2. Tap Search Transactions
      3. If your customer has the card they used to make the purchase:
        • tap the card icon , your customer can then either swipe, insert or tap their card; or
        • enter the last 4 digits of the card number into the search field.

If your customer has their EFTPOS transaction receipt you can enter any 4 or more digits from the Invoice or TRAN number: 

If you don’t have the card or the receipt from the original transaction, tap ADVANCED SEARCH to search using additional details including:

      • merchant reference;
      • exact or approximate amount; and
      • date range.

 

To refund the transaction:

 

      1. Tap on a transaction to view more detail
      2. From the transaction detail screen, tap REFUND
      3. Select FULL to refund the full amount or BY AMOUNT to enter a custom amount
      4. Select a refund reason, or select Other to manually enter a reason
      5. Your terminal will then take you through the refund process

 

NOTE: You can also find the transaction directly in your transaction list under Transaction History in the Connect Express menu. We recommend using quick refund method for transactions with a surcharge added as Refund from Transaction history does not include Surcharge amount.