was successfully added to your cart.


Preventing transmission of COVID-19 (coronavirus)

By March 12, 2020March 20th, 2020Help Articles, Your EFTPOS Facility

With the escalating response to the presence of COVID-19 in New Zealand and the potential for a wider outbreak, it’s important that we all take steps to ensure the safety and wellbeing of our communities. Given payment devices are a key point of physical interaction within retail environments, it is important that we take reasonable steps to minimise any risks associated with customer contact and give comfort to your customers around their payment experience.

Two key measures you can take to reduce this risk

• Regularly cleaning and disinfecting your devices, and;
• accepting contactless payments so your customers do not have to touch your device.

How to properly clean your EFTPOS terminal

The Ministry of Health recommends thorough cleaning as one of the most important preventive measures we can all take to prevent the spread of COVID-19.

However, certain substances and cleaning techniques can damage your terminal. EFTPOS terminals should only be gently cleaned with water. It’s important that you do not use solvents, detergents, or abrasive cleaners to clean your terminal.

Cleaning & Sanitising:

  1. Turn off your device.
  2. Unplug it from power source.
  3. Clean it following the instructions below.
  4. Once completely dry, reconnect it to power and power up.

EFTPOS terminals should only be gently cleaned to remove dirt, residue or debris using a lightly water-dampened, clean microfiber cloth. One or two drops of pH-neutral, non-scrubbing soap may be used. Do not use solvents, harsh detergents, or abrasive cleaners.

After cleaning, the devices may be sanitized using an alcohol-based wipe or appropriate alcohol-based cleaner (approx. 70-90% strength isopropyl alcohol) applied to a microfiber cloth. Apply gently; do not scrub. Isopropyl alcohol applied to a clean microfiber cloth may be used on touch panel displays but never press hard on displays.



  • Never use bleach, hydrogen peroxide, thinner, trichloroethylene, or ketone-based solvents – they can deteriorate plastic and rubber
  • Refrain from vigorously scrubbing and shaking the terminal(s) to prevent triggering a tamper alert.
  • Electrostatic Discharge (ESD): Refrain from vigorously rubbing with a dry towel, or similar actions, which can cause ESD and trigger a tamper alert.

What else can I do?

You may also want to consider enabling contactless payments on your device so that your customers do not have to touch the PIN pad.

You can call our customer services team on 0800 EFTPOS (0800 338 767, option 4) for more information about accepting contactless payments, or talk to the bank that provides your merchant facility.

General coronavirus information

The Ministry of Health is your best source of information about the Coronavirus: