Need to get in touch with us? Our EFTPOS experts will make sure all your EFTPOS related problems get prompt attention. Here’s how to contact all of our teams:
1. 24/7 Technical Support
We understand that technical issues that last for even a few minutes can cause serious financial loss. That’s why we offer all our customers free access to our 24/7 technical support help-desk, based in Wellington, every day of the year – even if it’s a public holiday.
- 0800 EFTPOS (option 2)
- Submit a request online – recommended for non-urgent enquiries only
2. Customer Services
Have a question about your Eftpos NZ services, billing and accounts, or something else? Get help from our supportive customer service team.
- Submit an online request, or
- Call 0800 EFTPOS (0800 338 767, option 4), between 8 am and 5 pm, Monday-Friday.
3. Sales
Want to add a value-added app or service to your EFTPOS solution, lease another terminal or hire a terminal for an upcoming event?
- Call 0800 EFTPOS (option 1), or
- Request a quote
4. Equipment Returns
Need to return a terminal to us? You can read more about the process here and you can contact our Hardware Recovery team on:
- Call 0800 497 326, or
- Email hardwarerecovery@eftpos.co.nz
5. Credit Control
Have a query about billing? You can contact Credit Control on:
- Call 0800 726 644, or
- Email creditcontrol@eftpos.co.nz
6. Job Vacancies
Eftpos NZ is powered by our teams of developers, testers, customer supporters, sales makers, and problem solvers. We’re all EFTPOS experts in our own way. Our staff enjoy the challenge and rewards of working at the forefront of a dynamic, competitive and rapidly evolving industry. Interested in a job in the Fintech industry?
7. Need something else?
Fill in a contact form and we’ll get back to you.
