Your Monthly Service Charges
The bill for your Eftpos New Zealand services is due one month in advance, on your contract anniversary date. This means if your contract start date was the 9th of the month, then your payments will be due on the 9th day of every month. You can find the start date for your services on your Eftpos New Zealand letter of offer.
Since you are billed in advance, your first payment is due as soon as your services commence. The best way to make sure you pay your bill on time is to set-up an automatic direct debit. You can download a direct debit form here or you can arrange this over the phone with our Customer Services team on 0800 EFTPOS (0800 388 767, option 4).
Invoices for paper roll and terminal accessory orders, equipment repairs, and Field Agent call-outs are charged separately to your monthly service charges and are due on the 20th of the following month from the invoice.
This means if you have a direct debit set-up for your monthly charges you will have to arrange payment of this invoice separately.
Monthly invoices are not automatically issued unless specifically requested. Our Customer Services team can arrange for copies of your invoices and statements to be emailed or posted to you. Call them on 0800 EFTPOS (0800 388 767, option 4) or email firstname.lastname@example.org. The team is available 8 am – 5 pm, Monday-Friday.