Offline Mode allows your EFTPOS terminal to store transactions if your EFTPOS terminal can’t connect to your payment network. When your network connection is restored your terminal uploads the transactions for processing.

Offline Mode works differently on the Verifone network compared to the Paymark network.

How do I tell what payment network I’m on?

Verifone

If your terminal receives two “Comms Error” messages in a row it will switch into Offline Mode. At this point all bank debit, Visa, and Mastercard card-present transactions will ask you to ‘Accept With Signature’ instead of PIN number.

The terminal will now display OFFLINE in red at the top of the main screen.

You can only accept card-present Purchase transactions with debit, Visa, and Mastercards. You cannot process MOTO, Cash Out, Refund, Pre-Auth or contactless transactions while Offline.

To ensure you receive the funds for an Offline transaction:

  1. Your customer must sign the first merchant receipt
  2. You must retain and store this signed receipt in a secure location for 12 months
  3. You must select to accept the signature on the EFTPOS terminal when prompted

There are some limit for Offline Transactions:

  • Maximum dollar amount = $300 per transaction per account per card
  • Maximum 200 stored transactions per Offline session
  • Total of $5000 worth of transactions may be stored per session
  • Some chip cards can set their own rules e.g. no offline transactions, or more than one may be possible

Once communications are restored to your terminal select Logon from the main menu – if this gives you an ‘Approved’ response then your terminal is online again. Any stored Offline transactions will now automatically upload.

Paymark

For terminals that connect to the Paymark network Offline Mode will only be triggered if the link between Paymark and your merchant acquiring bank is unavailable – a standard Comms Error may not count towards the two errors required.

If this happens your EFTPOS terminal will prompt you to process the transaction offline – select Yes to continue.

You can only accept card-present Purchase transactions with debit, Visa, and Mastercards. You cannot process MOTO, Cash Out, Refund, Pre-Auth or contactless transactions while Offline.

The same conditions apply as above i.e. receipts must be signed and stored securely, and the accept signature prompt must be accepted on the EFTPOS terminal.

The financial limits are slightly different for the Paymark network:

  • Maximum dollar amount = $300 per transaction per account per card
  • Maximum 99 stored transactions per Offline session
  • No total limit
  • Some chip cards can set their own rules e.g. no offline transactions or more than one may be possible

Once your terminal’s communications are restored select the LOGON option from the main menu. If this says APPROVED then you will be back online and any stored transactions will upload.